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Search by EITHER using a URN or Keywords or use the Advanced Search filters. The Business Sectors (Suites) filter will display the number of NOS in that category. Further use of filters can then be used to find the relevant results. These will be displayed below the search function. The matching NOS will be displayed below when the Find NOS button is clicked. 

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NOS Documents

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Select up to 20 NOS Documents from your search results to download them as .PDF files in a single .ZIP file.
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Select up to 3 NOS Documents from your search results to compare them side by side.
N.B. this compare feature is only available for NOS for which you can View Details on a web page, not older NOS which you can only Download as PDF.

Determine customer needs and requirements over the telephone

URN: SFJCCDB2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Calculate the correct amount liable/payable

URN: SFJCCDB3.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Process information about customer service

URN: SFJCCDB4.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Deal with customers using bespoke software

URN: SFJCCDC1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Carry out after-call activities

URN: SFJCCDD1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Manage your own resources and professional development

URN: SFJCCDE1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Maintain the currency of your competence and knowledge in public

URN: SFJCCDE1.2
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Act as a mentor to a colleague - Legacy

URN: SFJCCDE4.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Prepare to communicate in a business environment

URN: SFJDE2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Enable groups, communities and organisations to address issues which affect community safety and social inclusion LEGACY

URN: SFJ BA13L
Business Sectors (Suites): Community Justice
Developed by: Skills for Justice

Contribute to developing awareness and community action in relation to crime LEGACY

URN: SFJ BA5L
Business Sectors (Suites): Community Justice
Developed by: Skills for Justice

Improve environments and practices to promote community safety and social inclusion LEGACY

URN: SFJ BC1L
Business Sectors (Suites): Community Justice
Developed by: Skills for Justice

Assist victims, survivors and witnesses to manage the effects of their experience

URN: SFJ BE3
Business Sectors (Suites): Community Justice
Developed by: Skills for Justice

Obtain information from offenders regarding their behaviour LEGACY

URN: SFJ EA1L
Business Sectors (Suites): Community Justice
Developed by: Skills for Justice

Assess offenders for risk factors and levels of risk associated with their behaviour LEGACY

URN: SFJ EA2L
Business Sectors (Suites): Community Justice
Developed by: Skills for Justice

Develop proposals and prepare reports to inform sentencing LEGACY

URN: SFJ EA3L
Business Sectors (Suites): Community Justice
Developed by: Skills for Justice

Contribute to the supervision and enforcement of low to medium risk offenders serving sentences in the community LEGACY

URN: SFJ EB1L
Business Sectors (Suites): Community Justice
Developed by: Skills for Justice

Plan, supervise, enforce and review sentences in the community LEGACY

URN: SFJ EB2L
Business Sectors (Suites): Community Justice
Developed by: Skills for Justice

Support and encourage individuals in addressing their offending behaviour LEGACY

URN: SFJ EC1L
Business Sectors (Suites): Community Justice
Developed by: Skills for Justice