NOS Finder

Search by EITHER using a URN or Keywords or use the Advanced Search filters. The Business Sectors (Suites) filter will display the number of NOS in that category. Further use of filters can then be used to find the relevant results. These will be displayed below the search function. The matching NOS will be displayed below when the Find NOS button is clicked.

For further details on NOS please contact nos@sds.co.uk

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NOS Finder

NOS Documents

Promote a healthy and safe culture in the workplace

Conduct a health and safety risk assessment of a workplace

Make sure your own actions reduce risks to health and safety

Promote equality or opportunity, diversity and inclusion in your area of

Manage the environment impact on your work

Manage business processes

Support individuals to develop and maintain their performance

Manage customer service performance

Organise the promotion of additional services and products to

Provide additional services or products to customers

Recognise diversity when delivering customer service

Use questioning techniques when delivering customer service

Provide added value in customer service

Deal with customers face to face

Deliver customer service to difficult customers

Support customers using self-service technology

Support customers using online customer service

Determine customer needs and requirements over the telephone

Calculate the correct amount liable/payable

Process information about customer service