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Search by EITHER using a URN or Keywords or use the Advanced Search filters. The Business Sectors (Suites) filter will display the number of NOS in that category. Further use of filters can then be used to find the relevant results. These will be displayed below the search function. The matching NOS will be displayed below when the Find NOS button is clicked. 

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NOS Documents

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Select up to 20 NOS Documents from your search results to download them as .PDF files in a single .ZIP file.
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N.B. this compare feature is only available for NOS for which you can View Details on a web page, not older NOS which you can only Download as PDF.

Establish strategic direction in line with political priorities for the public

URN: SFJCCAA1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Plan, manage and evaluate social marketing research programmes

URN: SFJCCAB1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Analyse, interpret and synthesise data and research

URN: SFJCCAB1.2
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Analyse, interpret and synthesise data and research findings to inform

URN: SFJCCAB2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Design policy

URN: SFJCCAE1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Design and test operational delivery business process

URN: SFJCCAF2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Develop the culture of your organisation

URN: SFJCCAG1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Outsource business processes

URN: SFJCCAH2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Develop, maintain and evaluate business continuity plans and

URN: SFJCCAI1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Co-ordinate communications functions and the dissemination of the

URN: SFJCCAJ1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Recruit, select and keep colleagues

URN: SFJCCBA2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Manage the induction of staff

URN: SFJCCBA3.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Provide learning opportunities for colleagues

URN: SFJCCBA4.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Allocate and monitor the progress of work within

URN: SFJCCBA5.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Initiate and follow disciplinary procedure

URN: SFJCCBA7.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Initiate and follow grievance procedure

URN: SFJCCBA7.2
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Change job roles and handle redundancy

URN: SFJCCBA8.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Monitor and control relationship management activities

URN: SFJCCBD2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Develop and sustain effective working with staff from other agencies

URN: SFJCCBF3.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Prepare for and participate in quality audits

URN: SFJCCBH2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice