NOS Finder

Search by EITHER using a URN or Keywords or use the Advanced Search filters. The Business Sectors (Suites) filter will display the number of NOS in that category. Further use of filters can then be used to find the relevant results. These will be displayed below the search function. The matching NOS will be displayed below when the Find NOS button is clicked.

For further details on NOS please contact nos@sds.co.uk

URN

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Approved Year from

Approved Year to

Invalid date range: 'Approved Date from' must be earlier than or equal to 'Approved Date to'.

Business Sectors (Suites)

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NOS Finder

NOS Documents

Resolve customer service problems

Organise the promotion of additional services and products to

Provide additional services or products to customers

Recognise diversity when delivering customer service

Deal with incoming telephone calls with customers

Use questioning techniques when delivering customer service

Search databases and sources of information

Provide technical advice and/or guidance relating to public services

Provide added value in customer service

Make telephone calls to customers

Deal with customers in writing or electronically

Deal with customers face to face

Deliver customer service to difficult customers

Support customers using self-service technology

Support customers using online customer service

Determine customer needs and requirements over the telephone

Calculate the correct amount liable/payable

Process information about customer service

Deal with customers using bespoke software

Carry out after-call activities