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NOS Finder

Search by EITHER using a URN or Keywords or use the Advanced Search filters. The Business Sectors (Suites) filter will display the number of NOS in that category. Further use of filters can then be used to find the relevant results. These will be displayed below the search function. The matching NOS will be displayed below when the Find NOS button is clicked. 

For further details on NOS please contact nos@sds.co.uk

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NOS Documents

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Select up to 20 NOS Documents from your search results to download them as .PDF files in a single .ZIP file.
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Select up to 3 NOS Documents from your search results to compare them side by side.
N.B. this compare feature is only available for NOS for which you can View Details on a web page, not older NOS which you can only Download as PDF.

Develop productive working relationships with colleagues and stakeholders

URN: SFJCCBF2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Manage risk

URN: SFJCCBG1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Manage quality systems

URN: SFJCCBH1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Build and manage teams

URN: SFJCCCB1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Lead meetings

URN: SFJCCCB2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Implement quality improvements to customer services

URN: SFJCCCC2.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Recognise and deal with customer queries, requests and problems

URN: SFJCCCC4.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Resolve customer service problems

URN: SFJCCCC5.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Search individuals, premises and surrounding areas - Legacy

URN: SFJCCCK4
Business Sectors (Suites): Custodial Care
Developed by: Skills for Justice

Search individuals, accommodation and areas - Legacy

URN: SFJCCCK5
Business Sectors (Suites): Custodial Care
Developed by: Skills for Justice

Deal with incoming telephone calls with customers

URN: SFJCCDA1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Search databases and sources of information

URN: SFJCCDA1.3
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Provide technical advice and/or guidance relating to public services

URN: SFJCCDA1.4
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Make telephone calls to customers

URN: SFJCCDA2.2
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Deal with customers in writing or electronically

URN: SFJCCDA3.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Maintain the security of data through your own actions

URN: SFJCCDF1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice

Maintain restrictions on individuals’ liberty whilst promoting and protecting their rights - Legacy

URN: SFJCCFB1
Business Sectors (Suites): Custodial Care
Developed by: Skills for Justice

Contribute to planning and reviewing how to meet individuals’ needs and rights in the custodial environment - Legacy

URN: SFJCCFB2
Business Sectors (Suites): Custodial Care
Developed by: Skills for Justice

Receive and discharge individuals and property into and out of the custodial environment - Legacy

URN: SFJCCFC1
Business Sectors (Suites): Custodial Care
Developed by: Skills for Justice

Contribute to the security of the custodial environment - Legacy

URN: SFJCCFD1
Business Sectors (Suites): Custodial Care
Developed by: Skills for Justice