Provide specialist and technical advice and guidance in courts and tribunals
Overview
This standard is for individuals providing specialist and technical advice and guidance to others on work-related technical matters, in accordance with organisational requirements and procedures. You will be expected to provide specialist technical advice and guidance to others who may be involved in a range of activities and to colleagues and stakeholders. You will be required to identify suitable opportunities for offering specialist technical advice and guidance and to keep your methods under review so that you can modify your approach when
Performance criteria
You must be able to:
maintain your knowledge and competence in relation to courts and
be aware of the sources of information and guidance available
analyse and interpret sources of information and guidance
impart knowledge and guidance to others
carry out a risk assessment to identify solutions
use the appropriate resources, policy guidance and legislation to
resolve problems as they arise
- anticipate issues and take appropriate action to deal with them in line
with organisational requirements
- provide colleagues and stakeholders with valid and up-to-date
information, specialist and technical advice and guidance in line with
their needs and organisational requirements
- confirm that the information received meets the needs of the
individuals
- refer individuals to other sources of information and advice where
necessary
investigate complaints in line with organisational requirements
respond to complaints in line with organisational requirements
take action to resolve or address complaints in line with
organisational requirements
- choose the appropriate communication method when providing
specialist and technical advice
- coach colleagues and provide support to help them maintain their
knowledge and competence
Knowledge and Understanding
You need to know and understand:
You need to know and 1. your role, responsibilities and competence, and who to seek
assistance and advice from when necessary
legislation, guidance and organisational procedures relevant to the
job role.
range of information and how to source information on legislation,
policies and guidelines
how to interpret information on legislation, policies and guidelines
that can be used when giving specialist/technical advice and guidance
how to identify opportunities for giving specialist/technical advice and
guidance
how to plan and prepare for providing specialist/ technical advice and
guidance
how to ensure information is up to date, valid and reliable
how to share your knowledge and experience with others
the techniques that can be used for providing or presenting
specialist/ technical advice and guidance
the importance of maintaining confidentiality and how to do this
complaints systems and procedures
communication methods and how to adapt them to meet individual
needs