Assess and specify repair requirements

This standard covers the skills and knowledge needed to carry out an assessment of the fault. It also covers assessing and specifying

1. comply with health and safety requirements and procedures at all

   times

   2. obtain specifications and details of complaints following standard

   operating procedures

   3. check materials and equipment to repair faults are available

   4. confirm nature of faults with customers following standard

   operating procedures

   5. carry out assessments of faults following standard operating

   procedure

   6. specify repairs that need to be carried out following standard

   operating procedure

   7. agree repairs with customers and the organisation

   8. order materials required for repairs following standard operating

   procedure

   9. confirm materials required are available following standard

   operating procedure

1. relevant health and safety responsibilities

   2. meaning of terms used in specifications

   3. why it is important to listen to customers

   4. how to check materials and equipment to repair faults are

   available

   5. how to confirm the nature of faults with customers

   6. how to carry out assessments of faults

   7. how to specify repairs that need to be carried out

   8. how to agree repairs with customers and the organisation

   9. how to order materials required for repairs