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Provide customers with recommendations

URN: profrr15
Business Sectors (Suites): Furniture Restoration and Service Repair
Developed by: Proskills
Approved on: 01 Jan 2019

Overview

This standard covers the skills and knowledge needed to provide the customer with relevant aftercare and instructions and recommendations

Performance criteria

You must be able to:

  1. prepare aftercare reports for customers for pieces restored

    including

    • environmental conditions

    • handling

    • security

    • use

    1. provide customers with advice on mitigating further damage to

    restored pieces to meet their requirements

    1. provide customers with care instructions for pieces restored to

    meet their requirements

Knowledge and Understanding

You need to know and understand:

  1. how to prepare aftercare reports and information that needs to be

    included

    1. how to provide customers with advice on mitigating further

    damage to restored pieces

    1. how to provide customers with care instructions for pieces

    restored

    1. types of care instructions you would commonly provide

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

2

Indicative Review Date

01 Jan 2023

Validity

Current

Status

Original

Originating Organisation

Proskills

Original URN

profrr15

Relevant Occupations

Furniture Makers and Other Craft Woodworkers

SOC Code

5442

Keywords

Furniture; Restoration; Customers; Recommendations