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Agree restoration requirements with customers

URN: profrr11
Business Sectors (Suites): Furniture Restoration and Service Repair
Developed by: Proskills
Approved on: 2019

Overview

This standard covers the skills and knowledge needed to agree the requirements, scope of the work and the budget with the customer. It

Performance criteria

You must be able to:

  1. comply with health and safety requirements and procedures at all

    times

    1. provide customers with estimates and quotes following standard

    operating procedures

    1. agree scope of work with customers following standard operating

    procedures

    1. agree budget with customers to meet specifications

    2. agree timescales for the work following standard operating

    procedures

    1. provide customers with progress updates following standard

    operating procedures

    1. manage expectations by communicating the limits of the results of

    repair work

Knowledge and Understanding

You need to know and understand:

  1. commerciality of repair work

    1. legal requirements and responsibilities

    2. values that apply

    3. methods and approach for restoration

    4. how to provide customers with estimates and quotes

    5. how to agree scope of work with customers

    6. how to agree budgets with customers

    7. how to agree timescales for work

    8. how to provide customers with progress updates

    9. how to manage expectations by communicating the limits of the

    results of repair work

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

2

Indicative Review Date

2023

Validity

Current

Status

Original

Originating Organisation

Proskills

Original URN

profrr11

Relevant Occupations

Furniture Makers and Other Craft Woodworkers

SOC Code

5442

Keywords

Furniture; Restoration; Customers