Allocate and monitor the work activities of others in the Tram and Tramway environment

This standard is about allocating and monitoring the work activities of others in the Tram and Tramway environment.   You will be able to identify the work activities to be undertaken and prepare a plan, ensuring that the appropriate resources are available, and the activities can be completed within the timescales required.  You will be able to allocate work activities to others, ensuring that they are able to meet the competency requirements set by the organisation. You will be able to monitor the progress and quality of the work and deal with any issues in line with organisational procedures.

You will know and understand the principles of allocating and monitoring work activities to others as well as the importance of allocating work fairly, taking into account competency and learning needs of others.

This standard is for those who work in the Tram and Tramway environment at supervisor/technician level.

P1        confirm the work activities to be undertaken in the Tram and Tramway environment in line with organisational procedures

P2        identify and evaluate the priority work activities

P3        prepare a plan of work activities to be completed and the timescales involved

P4        confirm the resources required to undertake work activities are available and meet organisational requirements

P5        allocate work activities to others in the Tram and Tramway environment

P6        confirm that those carrying out the work activities meet the competency requirements set by the organisation

P7        undertake a briefing, to confirm that all attendees have understood their role in the planned work activities

P8        monitor the progress and quality of the work activities

P9        manage requests for additional support and resources in line with organisational procedures

P10    provide feedback to others on the progress and quality of their work activities

K1        the types of methods and techniques for planning and prioritising multiple work activities in the Tram and Tramway environment

K2        the importance of completing work activities within the timescales required by your organisation

K3        how delays to work activities can affect stakeholders and the operational Tramway

K4        how to obtain the required resources for the work activities to take place

K5        the methods and techniques for confirming the resources meet organisational requirements

K6        the organisations quality levels and procedures in relation to work activities and their outcomes

K7        the importance of confirming the competence requirements of those working in the Tram and Tramway environment

K8        the principles of allocating and monitoring the work activities of others

K9        the importance of allocating work activities, taking into account current competency levels and learning needs

K10     how to undertake a briefing confirming the required information has been received and understood by those attending

K11     the different types of methods and techniques for motivating others to complete work activities to the standard required by your own organisation

K1        Methods and techniques may include; to-do lists, reviewing workloads, setting realistic deadlines, avoiding distractions, using technology (e.g. an asset management system), procedures and work instructions.

K3        Stakeholders may include; **colleagues, contractors, pedestrians, road users, businesses, landowners, councils, general public, emergency services, transport operators, passengers, customers.

K8        Principles may include; identifying and defining the work activities, confirming the personal required (number and competence), confirming understanding, ensuring responsibility and accountability is understood, monitoring progress.

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​Tram

Tramcars, tram vehicle, and any other rail vehicles that operate on tramways. It includes one or more trams coupled together and includes non-passenger-carrying vehicles.

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Tramway environment

Includes the tramway (a set of rails, switches and crossings which form the route of a Tram) , infrastructure (fixed assets used for the running of the Tram transport system, including, the tramway, bridges, tunnels, stops, stations and fixed equipment for signalling, communications and electrification), depots, stabling yards.