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Provide technical advice and support to professional users of Tram vehicles following a breakdown or failure

URN: UKTTE12
Business Sectors (Suites): Tram Engineering
Developed by: UK Tram
Approved on: 30 Mar 2021

Overview

This standard is about providing technical advice and support to professional users of Tram vehicles following a breakdown or failure where specialist technical assistance is required.  It includes being able to source information with regard to the support required and providing detailed information and instruction either remotely or on site.   The level and detail of the technical advice may vary but will be in accordance with approved specifications, documents and manuals.  You will need to know and understand the different questioning techniques used to ensure all the information regarding the breakdown or failure is gathered.  Being able to identify and report patterns and trends in breakdowns and failures is an important aspect of this standard.

This standard is for those who work as an engineering technician or supervisor in the Tram and Tramway environment.

Performance criteria

You must be able to:

P1        confirm you are wearing the correct PPE (Personal Protective Equipment) and following the relevant health and safety procedures

P2        establish the circumstances of the breakdown or failure

P3        identify the relevant technical advice and support required by professional users of Tram vehicles

P4        source and analyse relevant information relating to the breakdown or failure

P5        ask questions to gain further information regarding the breakdown or failure

P6        provide technical advice and support using methods and procedures approved by your organisation

P7        confirm that the technical advice and support has been understood by the professional user

P8        initiate follow up activities, as required

P9        review the technical advice and support given to identify potential patterns and trends in breakdowns and failures

P10    report suspected patterns and trends in line with organisational procedures

P11    report and record technical advice and support activities in line with organisational procedures

Knowledge and Understanding

You need to know and understand:

* *K1        the relevant health and safety procedures appropriate to the activity including safe systems of work

K2        the different types of Tram vehicles, systems and equipment used by your organisation

K3        the range of organisational approved technical advice and support that can be given to professional users of Tram vehicles

K4        how to establish the circumstances of the breakdown or failure

K5        the different questioning techniques that can be used to establish further information

K6        the importance of confirming that the technical advice and support given has been received and understood by the professional user

K7        the range of follow up activities approved for use by your organisation

K8        the importance of reviewing technical advice and support to identify patterns and trends

K9        the relevant organisational procedures for reporting and recording technical advice and support

Scope/range

Scope Performance

P1        **Health and safety** **procedures** ****may include; ergonomic working, moving and manual handling, Personal Protective Equipment (PPE), working time and breaks, lone working, Personal Track Safety, safe systems of work (authorised access/egress points, signage, lighting, CCTV, walking to and from a work site, planned protection arrangements, emergency stop protection arrangements, possession arrangements, isolation requirements, communication/warning arrangements and techniques, positions of safety, safety zones, lookout arrangements, first aid points, emergency assembly point, safety briefings,  fire evacuation, working at height requirements, working in confined spaces requirements, authorised walking routes, emergency service support (as required), walking to and from a vehicle, designated parking areas). P4        **Relevant information** may include; specifications, diagnostic, contractual, performance, witness accounts, manuals, work logs, maintenance history. P7        **Professional user** may include; Tram driver, Tram vehicle recovery team, other members of the organisation. P8        **Follow up activities** may include; further communication, replacement of a vehicle, recovery of a vehicle, communication with other departments, testing, maintenance, fault finding.

Scope Knowledge

K5        **Further information** may include clarifying information which is; conflicting, vague, confusing, contains discrepancies.

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Values

Behaviours

Skills

Glossary

​Tram

Tramcars, tram vehicle, and any other rail vehicles that operate on tramways. It includes one or more trams coupled together and includes non-passenger-carrying vehicles.

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Links To Other NOS

External Links

Version Number

1

Indicative Review Date

31 Mar 2024

Validity

Current

Status

Original

Originating Organisation

n/a

Original URN

None

Relevant Occupations

Engineering and Manufacturing Technologies, Transportation Operations and Maintenance

SOC Code

3113

Keywords

Tram, Tramway, technical advice, support, assistance, breakdown.