Support individuals by mentoring in the Tram and Tramway environment
Overview
This standard is about supporting individuals by mentoring in the Tram and Tramway environment. It is about being able to recognise when individuals require support and being able to provide them with information and resources to develop their knowledge and skills to perform effectively in the workplace. You will be able to use methods and techniques to support and guide an individual to develop and improve their knowledge and skills without compromising your own work commitments.
You will know and understand the importance of mentoring and how to ensure that the appropriate environment is created. You will also know and understand the different mentoring methods available and how these can be tailored to provide individuals with the opportunity to build their knowledge and demonstrate their skills in a supportive environment.
This standard is for those who work in the Tram and Tramway environment at supervisor/technician level and above.
Performance criteria
You must be able to:
P1 identify opportunities to support individuals by mentoring in the Tram and Tramway environment
P2 use mentoring methods and techniques that are suitable to work activity and the individuals learning requirements
P3 check that individuals are making progress with improving their skills
P4 help individuals' source and follow information resources relevant to their work
P5 provide individuals with suitable opportunities to demonstrate their skills, where relevant
P6 give individuals feedback on their progress
P7 support individuals to align their behaviour with the expectations of the organisation
P8 discuss issues raised by individuals in accordance with your organisational procedures
P9 report any mentoring problems in line with organisational procedures
P10 complete records of mentoring activities in line with organisational requirements
Knowledge and Understanding
You need to know and understand:
| K1 the **importance** of providing support to individuals by mentoring in the Tram and Tramway environment K2 the organisational policies, procedures and guidelines relating to mentoring activities K3 how to create a **suitable** environment for mentoring activities K4 how to balance mentoring activities with your own workload K5 the relevant methods and techniques that could be used to support individuals during mentoring activities K6 how to tailor mentoring activities to suit an individual's requirements K7 the sources of support from your organisation if questions are raised that are beyond your level of competence K8 how to complete records concerning mentoring individuals in the Tram and Tramway environment |
Scope/range
Scope Performance
|
Scope Knowledge
| K1 **Importance** may include; building and enhancing own reputation, builds confidence of self and others, closes skills gaps, closes knowledge gaps, builds relationships, increases the productivity of a team, helps people stay updated with the latest technology, supports personal development plans. K3 **Suitable** may include; safe, quiet, free from distraction, positive (behaviours, attitudes and emotions). |
Values
Behaviours
Skills
Glossary
Tram
Tramcars, tram vehicle, and any other rail vehicles that operate on tramways. It includes one or more trams coupled together and includes non-passenger-carrying vehicles.
Tramway environment
Includes the tramway (a set of rails, switches and crossings which form the route of a Tram) , infrastructure (fixed assets used for the running of the Tram transport system, including, the tramway, bridges, tunnels, stops, stations and fixed equipment for signalling, communications and electrification), depots, stabling yards.