Use digital and remote technologies to support learning in the Tram and Tramway environment
Overview
This standard is about using digital and remote technologies to support learning in the Tram and Tramway environment. You will be able to confirm, set up and deliver training and support using digital and remote technologies. You will know and understand the range of digital and remote technologies available to you and the potential issues in accessing and using these technologies. You will be able to provide support to learners on the access and use of the digital and remote technologies and know and understand the potential impact of using these technologies on the learner. You will be able to monitor and assess the use of the digital and remote technologies and be able to suggest improvements or changes in line with your organisations requirements.
This standard is for those who work in a training role at supervisor level in the Tram and Tramway environment.
Performance criteria
You must be able to:
P1 confirm the digital and remote technologies to be used
P2 access information and documentation relating to the digital and remote technologies to be used
P3 set up and use digital and remote technologies in the Tram and Tramway environment
P4 present a professional image when using digital and remote technologies in line with organisational procedures
P5 monitor and assess the use of digital and remote technologies by learners in the Tram and Tramway environment
P6 provide support to learners on the access and use of digital and remote technologies, when required
P7 obtain support from colleagues when issues relating to the use of digital and remote technologies arise
P8 record and report issues relating to the use of digital and remote technologies in line with organisational procedures
P9 suggest improvements or changes to the use of digital and remote technologies in line with organisational requirements
Knowledge and Understanding
You need to know and understand:
| K1 how digital and remote technologies can **support** learning in the Tram and Tramway environment K2 the range of digital and remote technologies approved for use within your organisation K3 how to access information and documentation relating to the digital and remote technologies used K4 how to set up and use digital and remote technologies in the Tram and Tramway environment K5 the importance of presenting a professional image when using digital and remote technologies K6 the **potential issues** in accessing and using digital and remote technologies K7 the different types of support available within your organisation when issues arise K8 the organisational methods and techniques for monitoring and assessing the use of digital and remote technologies K9 the potential **impact** of digital and remote technologies on the learners in the Tram and Tramway environment K10 how to record and report issues relating to the use of digital and remote technologies in line with organisational procedures K11 the importance of storing and securing information, digital and remote technologies when not in use |
Scope/range
Scope Performance
P1 Digital and remote technologies may include; ipads, video conferencing, simulators, assistive technology (e.g. phonetic spelling software).
P2 Information and documentation may include; instructions, specifications, manuals, PAT certificate, policies and guidance.
P3* * Set-up may include; signing out, switching on/starting, configuring, testing, load content.
P7 Support may include; support from other departments e.g. IT, HR.
Scope Knowledge
| K1 **Support** may include; completing assessments, recording information, providing feedback. K6 **Potential issues** may include; data protection, lack of employee engagement, lack of skills and expertise, cost, availability, reliability, over reliance, quality assurance. K8 **Impact** may include; diversity, inclusivity, accessibility, ethics, emotional intelligence and behavioural psychology. |
Values
Behaviours
Skills
Glossary
Tram
Tramcars, tram vehicle, and any other rail vehicles that operate on tramways. It includes one or more trams coupled together and includes non-passenger-carrying vehicles.
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Tramway environment
Includes the tramway (a set of rails, switches and crossings which form the route of a Tram), infrastructure (fixed assets used for the running of the Tram transport system, including, the tramway, bridges, tunnels, stops, stations and fixed equipment for signalling, communications and electrification), depots, stabling yards.