Promote effective communication when training in the Tram and Tramway environment

URN: UKTTDT03
Business Sectors (Suites): Tram Driver Trainer
Developed by: UK Tram
Approved on: 2021

Overview

This standard is about promoting effective communication when training in a Tram and Tramway environment. You will be expected to select the most suitable method, technique and approach when communicating and use communication techniques to facilitate learning in the Tram and Tramway environment.  You will know and understand ways in which to encourage individual and groups to communicate and how to adapt the style and content of the communication to meet the needs of individuals and groups.  You will be able to use communication techniques to provide support to individuals when dealing with difficult, complex and sensitive issues as well as being able to maintain the confidentiality of the information communicated.

 This standard is for those who work in a training role at supervisor level in the Tram and Tramway environment.


Performance criteria

You must be able to:

P1        select and use the most suitable method, technique and approach when communicating with individuals or groups in the Tram and Tramway environment

P2        identify different ways to support individuals or groups to communicate with you

P3        use communication techniques to facilitate learning in the Tram and Tramway environment

P4        adapt the style and content of your communication to meet the needs of individuals or groups

P5        use communication techniques to provide support to individuals when dealing with difficult, complex and sensitive issues

P6        confirm that the information you are communicating has been understood and clarify points where necessary with individuals or groups

P7        maintain and respect the confidentiality of information communicated

P8        complete and store all relevant documentation in line with organisational requirements


Knowledge and Understanding

You need to know and understand:

K1        the relevant organisational procedures and codes of conduct when communicating in the Tram and Tramway environment K2        the importance of promoting effective communication in the Tram and Tramway environment K3        the different methods, techniques and approaches used when communicating effectively with individuals or groups in the Tram and Tramway environment K4        the ways to encourage individuals or groups to communicate with you K5        how to adapt communication styles in ways which are suitable to the requirements of individuals or groups K6        the types of difficult, complex and sensitive issues you may be expected to support individuals on within your own area of responsibility K7        the importance of confirming the information you are communicating has been received and understood with individuals and groups K8        the principles of confidentiality, security and the sharing of information when communicating within your own area of responsibility

Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary

Tram

Tramcars, tram vehicle, and any other rail vehicles that operate on tramways. It includes one or more trams coupled together and includes non-passenger-carrying vehicles.

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Tramway environment

Includes the tramway (a set of rails, switches and crossings which form the route of a Tram), infrastructure (fixed assets used for the running of the Tram transport system, including, the tramway, bridges, tunnels, stops, stations and fixed equipment for signalling, communications and electrification), depots, stabling yards.


Links To Other NOS


External Links


Version Number

1

Indicative Review Date

2024

Validity

Current

Status

Original

Originating Organisation

n/a

Original URN

None

Relevant Occupations

Driver Trainer, Driving Instructor

SOC Code

8215

Keywords

Tram, Tramway, communication