Work with external suppliers of training in the Tram and Tramway environment
Overview
This standard is about working with external suppliers of training in the Tram and Tramway environment. You will be able to identify the training requirements within your own area of responsibility and be able to explain how this aligns to the organisation's overall strategy for training and development. You will know and understand the reasons why an organisation may want to work with an external supplier of training and be able to search for and compare those identified to confirm that they meet the quality requirements and needs of the organisation. You will know and understand your organisation's procedures relating to establishing, maintaining, and amending an external supplier agreement and be able to review an agreement to confirm it meets the requirements of your organisation. You will be able to evaluate the effectiveness of the training within your own area of responsibility and report any issues identified in line with your organisation's requirements.
This standard is for those who work in a training role at supervisor level in the Tram and Tramway environment.
Performance criteria
You must be able to:
P1 identify the training which will be required to be delivered by external suppliers in the Tram and Tramway environment
P2 identify and compare external suppliers of training and confirm they can provide the required training
P3 confirm the external supplier of training and the trainers provided by the external supplier meet the quality requirements and needs of your own organisation
P4 provide relevant information relating to the proposed training required by your organisation to the external supplier
P5 respond to questions from external suppliers of training regarding the proposed training requirements
P6 review the proposed training agreement and confirm it meets organisational requirements
P7 confirm training agreements have been issued and signed in line with organisational requirements
P8 identify when amendments to training agreements are required and seek approval for amendments in line with organisational procedures
P9 communicate amendments to training agreements in line with organisational procedures
P10 evaluate the effectiveness of an external supplier of training within your own area of responsibility
P11 confirm all records and reports are completed in line with your organisation's procedures
P12 report any identified issues in line with organisational procedures
Knowledge and Understanding
You need to know and understand:
K1 the **reasons** why your organisation may choose to work with an external supplier of training K2 how your own area of responsibility relates to the organisation's overall strategy for training and development K3 the different methods and techniques for identifying and comparing external suppliers of training K4 the principles of developing a specification for an external supplier of training K5 your organisation's procedures relating to establishing and maintaining external supplier contracts and agreements K6 the types of circumstances when training agreements are required to be amended K7 how to adapt and change training and development plans when training agreements are amended K8 the relevant principles of information confidentiality (including how information relating to training should be stored and communicated) set by your organisation K9 the style and content of a training agreement in the Tram and Tramway environment K10 the lines and methods of communication relating to training agreements within your organisation K11 the different methods and techniques for evaluating the effectiveness of an external supplier of training K12 the relevant organisational procedures for reporting and recording information relating to training by external suppliers |
Scope/range
Scope Performance
P2 Compare may include; quality, reliability, cost, service, availability, capacity, financial condition, willingness to share information, longer-term relationship potential.
P3 Quality requirements may include; confidentiality requirements, training and qualification (e.g. Personal Track Safety). Needs may include; location, facilities, time (day release, block release).
P4 Information may include; specification requirements, question and answer.
Scope Knowledge
K1 Reasons may include; cost, convenience, specialist facilities, quality assurance, regulatory requirements.
Values
Behaviours
Skills
Glossary
Tram
Tramcars, tram vehicle, and any other rail vehicles that operate on tramways. It includes one or more trams coupled together and includes non-passenger-carrying vehicles.
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Tramway environment
Includes the tramway (a set of rails, switches and crossings which form the route of a Tram), infrastructure (fixed assets used for the running of the Tram transport system, including, the tramway, bridges, tunnels, stops, stations and fixed equipment for signalling, communications and electrification), depots, stabling yards.
External Suppliers of Training
Includes organisations which may provide training which is outsourced, short courses, mandatory, safety critical, specialised and leads to a recognised qualification.