Respond to production quality problems

This standard is about dealing with production quality problems during manufacturing operations.

This standard includes identifying faults, seeking accurate information about faults, carrying out tests and checks to establish the root cause of faults, taking corrective action and checking the effectiveness of corrective action.

This standard is for anyone who is responsible
for dealing with production quality problems during manufacturing operations.

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1. make sure the work area is free from hazards at all times
2. identify and respond to production faults in line with the organisation's procedures
3. seek clear and accurate technical and production information about faults and factors affecting performance
4. carry out diagnostic test and checks that establish the root cause of faults
5. use the results of tests and checks to identify the nature, characteristics and implications of faults on production
6. select corrective action that is appropriate to the cause of faults
7. negotiate solutions with suppliers of faulty goods at appropriate times
8. verify that corrective action has been effective at appropriate times
9. comply with written instructions relating to production quality problems
10. complete required forms, records and other documentation with accurate information
11. work to legal requirements, standards and regulations, policies, procedures and professional codes at all times

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1. the organisation's procedures for dealing with faults in production
2. communication requirements during fault identification
3. the implications of faults and waste on production, outputs and sustainability
4. sources of relevant information about faults
5. factors which influence faults
6. how to investigate the accuracy of information provided
7. how to identify and respond to conflicting technical and production information
8. how to develop sensible recommendations
9. the organisation's record keeping requirements
10. how to verify that corrective action has been effective
11. the organisation's policies about ethical production and sustainability
12. the effects of wastage on operations and sustainability
13. the organisation's guidelines and procedures
14. the hazards associated with the machines and the safety precautions that must be taken
15. statutory responsibilities under health and safety and environmental legislation and regulations
16. common hazards in the work area and workplace procedures for dealing with them

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5

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30 Mar 2025

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Current

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Original

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Creative Skillset

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SKSLG7

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Crafts, Creative Arts and Design, Design Associate Professionals, Footwear Specialist, Manufacturing Technologies, Textile and Garment Trades

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5419

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Quality; manufacture; production; operations

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