Process orders for footwear and leathergoods

This standard is about processing orders for footwear or leathergoods. 

This includes identifying order details, checking products and packing, labelling and dispatching products.

This standard is for those who inspect, package and dispatch footwear or leathergoods.

1. make sure the work area is free from hazards at all times
2. obtain details of orders from appropriate sources
3. identify appropriate products from order information
4. check selected products meet specification and agree with order details
5. remove and report rejected items to appropriate people
6. choose packaging materials to meet customers' requirements
7. select appropriate support materials to accompany products
8. use packaging materials that will protect products whilst minimising dispatch costs
9. produce clear and complete labels
10. dispatch goods to customers in accordance with the organisation's requirements and customer instructions
11. check that specified transportation arrangements are used to meet agreed delivery schedules
12. check all details and pass documentation to relevant people for invoicing
13. comply with written instructions relating to packaging and dispatch
14. complete required forms, records and other documentation
15. work to legal requirements, standards and regulations, policies, procedures and professional codes at all times

1. how to interpret customers' orders
2. quality standards and how to maintain them
3. who rejected items should be referred to
4. factors determining the type of transportation used
5. necessary documentation when goods are exported
6. the organisation's rules, codes, guidelines and standards
7. statutory responsibilities under health and safety and environmental legislation and regulations
8. the organisation's policies about ethical production and sustainability
9. the effects of wastage on operations and sustainability
10. common hazards in the work area and workplace procedures for dealing with them
11. required support materials
12. appropriate packaging materials for products being dispatched
13. labelling requirements
14. transportation methods appropriate for different destinations including local, national and international
15. delivery schedules
16. required paperwork and who to pass invoice information to