Manage the operation of an IT service desk
URN: TECIS71541
Business Sectors (Suites): IT and Telecoms
Developed by: Tech Partnership
Approved on:
2017
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2020
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Information and Communication Technology, Information and Communication Technology Officer, Information and Communication Technology Professionals
SOC Code
2139
Keywords
Service desk, service level agreement