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Monitor the performance of cloud services LEGACY

URN: TECIS40932L
Business Sectors (Suites): IT and Telecoms
Developed by: e-skills
Approved on: 29 Mar 2018

Overview

​This standard is concerned with monitoring the performance of cloud services. Cloud services improve the flexibility and scalability of digital services delivered to end users. Organisations can use externally hosted cloud services to run their own applications and data storage. It is important to continually monitor business-critical cloud services to ensure they perform at expected levels at all times and to ensure cloud resources are being effectively utilised.

Performance criteria

You must be able to:

  1. Select and use monitoring tools in line with organisational standards
  2. Establish alarm practices to identify any cloud services that operate out of specified levels as per organisational standards
  3. Monitor cloud services uptime and outages against service level agreements
  4. Report cloud performance status to stakeholders in line with organisational standards
  5. Provide guidelines and metrics for cloud developers to be able to support and troubleshoot cloud services
  6. Integrate cloud performance monitoring systems with the incident management platform to increase the responsiveness of remediation activities

Knowledge and Understanding

You need to know and understand:

  1. The importance of monitoring the performance and availability of cloud services
  2. The methods and tools used for cloud environment performance monitoring and how to apply them
  3. The procedures to follow when establishing alarm systems for cloud monitoring
  4. The purpose of monitoring cloud systems
  5. The factors involved in benchmarking the performance of cloud services
  6. The procedures to follow when selecting monitoring tools that support elastic cloud environments
  7. Why monitoring tools are provided to developers during cloud services development
  8. Why cloud performance monitoring systems should be integrated with the incident management platform
  9. The organisation's standards for monitoring cloud service performance

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

1

Indicative Review Date

30 Mar 2021

Validity

Legacy

Status

Original

Originating Organisation

Tech Partnership

Original URN

TECIS40932

Relevant Occupations

Information and Communication Technology, Information and Communication Technology Officer, Information and Communication Technology Professionals

SOC Code

2139

Keywords

Cloud performance