Monitor the performance of cloud services
URN: TECIS40932
Business Sectors (Suites): IT and Telecoms
Developed by: e-skills
Approved on:
29 Mar 2018
Overview
This standard is concerned with monitoring the performance of cloud services. Cloud services improve the flexibility and scalability of digital services delivered to end users. Organisations can use externally hosted cloud services to run their own applications and data storage. It is important to continually monitor business-critical cloud services to ensure they perform at expected levels at all times and to ensure cloud resources are being effectively utilised.
Performance criteria
You must be able to:
- Select and use monitoring tools in line with organisational standards
- Establish alarm practices to identify any cloud services that operate out of specified levels as per organisational standards
- Monitor cloud services uptime and outages against service level agreements
- Report cloud performance status to stakeholders in line with organisational standards
- Provide guidelines and metrics for cloud developers to be able to support and troubleshoot cloud services
- Integrate cloud performance monitoring systems with the incident management platform to increase the responsiveness of remediation activities
Knowledge and Understanding
You need to know and understand:
- The importance of monitoring the performance and availability of cloud services
- The methods and tools used for cloud environment performance monitoring and how to apply them
- The procedures to follow when establishing alarm systems for cloud monitoring
- The purpose of monitoring cloud systems
- The factors involved in benchmarking the performance of cloud services
- The procedures to follow when selecting monitoring tools that support elastic cloud environments
- Why monitoring tools are provided to developers during cloud services development
- Why cloud performance monitoring systems should be integrated with the incident management platform
- The organisation's standards for monitoring cloud service performance
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
1
Indicative Review Date
30 Mar 2021
Validity
Current
Status
Original
Originating Organisation
Tech Partnership
Original URN
TECIS40932
Relevant Occupations
Information and Communication Technology, Information and Communication Technology Officer, Information and Communication Technology Professionals
SOC Code
2139
Keywords
Cloud performance