Send and receive e-mails
Overview
This standard is about sending and receiving email to communicate with others using an email software application. This involves composing, editing, sending and receiving emails and includes understanding how to apply a range of essential e-mail software tools to send, receive and store messages as part of straightforward or routine communication activities.
The activities associated with sending and receiving e-mails include; composing, formatting and spell-checking e-mail, sending e-mail, and receiving and managing incoming e-mail.
This standard is for those who need to send and receive e-mail as part of their duties. This standard is for those who need to send and receive e-mails to meet their own needs or as part of their duties.
Performance criteria
You must be able to:
Create an email account to send and receive e-mails
Add password protection to an email account to maintain privacy and security
Use e-mail software tools to compose and format e-mail messages
Attach files to e-mail messages
Send e-mail messages to individual or multiple e-mail recipients in line with requirements
Use an e-mail address book to store and retrieve contact information
Follow organisational guidelines and procedures for using e-mail ethically and responsibly
Open and reply to e-mail messages in line with organisational procedures
Organise, store and delete incoming e-mail messages to manage them effectively
Respond appropriately to common e-mail problems
Knowledge and Understanding
You need to know and understand:
- The terminology and main concepts relating to e-mailing messages
- The need to use an appropriate email address as part of online identity
- How to use e-mail software tools and techniques to send and receive messages
- How to stay safe and respect others when using e-mail
- How to compose, format and spell check e-mail
- How to send e-mail using email tools for addressees using To, cc, reply, reply all and forward features
- How to manage incoming email effectively
- How to avoid inappropriate disclosure of personal information
- What is meant by e-mail netiquette
- How to respect confidentiality when using e-mail
- How to identify when and how to respond to e-mail messages
- How to identify which e-mail messages to delete, keep or archive and when to do so
- How to identify and respond to routine e-mail problems including message size, unsafe messages from SPAM, junk, chain-mails, or 'phishing' sources