Model business processes

This standard is about modelling business processes.

IT business analysts apply structured approaches to identify business problems, and investigate, analyse and communicate requirements to improve processes, systems and services.

Business models are created to communicate and provide insights about existing, conceptual or proposed scenarios. Modelling business processes involves identifying and representing the processes, roles, data handling and outputs for a business situation. Developed models can be defined at varying levels of detail and abstraction to inform business process improvement. They also support comparisons of alternative outcomes based on changing inputs and parameters.

This standard is for those who need to model business processes as part of their duties.

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1. Identify business processes to be modelled in line with organisational requirements

2. Plan modelling activities in line with organisational standards

3. Select appropriate modelling techniques and the correct level of detail to model requirements

4. Produce models of current and desired business situations to represent processes, roles, and data at required levels of detail
5. Document the steps taken and business rules applied within business models in line with organisational standards
6. Validate models produced with stakeholders to identify and resolve any issues
7. Communicate modelling results for review with stakeholders to verify the modelling outcomes

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1. The purpose and benefits of modelling business processes
2. The context in which business process modelling occurs.
3. The key stakeholders involved in business processes modelling
4. How to identify business processes for modelling
5. How to interpret a business process model and the role of each element
6. Industry and organisational standards for modelling business processes and how to apply them
7. The industry standard techniques used to cover the full range of business modelling situations
8. Different types of business events and how to model them
9. How to select modelling tools and techniques to deliver the required modelling outcomes
10. The importance of specifying the correct level of detail for modelling activities
11. The steps involved in modelling business processes and how to apply them
12. How to construct models of current and desired business process scenarios
13. How to document and communicate business modelling results
14. The importance of reviewing models to identify issues and gaining sign-off from senior managers and stakeholders