Carry out IT business analysis assignments

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This standard is about carrying out IT business analysis assignments.

IT business analysts apply structured approaches to identify business problems, and investigate, analyse and communicate opportunities to improve processes, systems and services.

Delivering an IT business analysis assignment involves defining business problems, analysing root causes and identifying potential opportunities for improvement. This includes implementing the investigative approach, engaging with relevant stakeholders and following a business analysis methodology to investigate, analyse and document business situations. This also includes developing and proposing recommendations for improvements to business processes and IT systems and gaining agreement from stakeholders on recommendations made.

This standard is for those who need to deliver IT business analysis assignments as part of their duties.

1. Review stakeholder requirements to define the business problem for investigation

2. Conduct background research to inform the current assignment

3. Collaborate with stakeholders to investigate and analyse business problem root causes 

4. Record the findings of investigations of business situations to provide a clear definition of the outcomes

5. Evaluate business situations to identify and define potential solutions
6. Confirm results with stakeholders to verify a shared understanding of the outcomes
7. Develop recommendations of proposed improvements to business IT systems and processes

8. Communicate business analysis outcomes and recommendations to stakeholders in line with organisational procedures

9. Present conclusions and recommendations to stakeholders to confirm elicitation results

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1. The strategic context for IT business analysis
2. The value of stakeholder engagement and analysis throughout  the stages of a business analysis assignment
3. The importance of identifying stakeholders, confirming their roles, and communicating with them effectively
4. How to engage with stakeholders using elicitation techniques to capture the information required
5. The importance of and steps involved in conducting background research on business situations
6. How to correctly select and apply the tools and techniques applicable to IT business analysis
7. How to use elicitation techniques to identify the characteristics of the business situation and problem
8. The steps involved in conducting business analysis investigation to determine root causes and how to apply them
9. How to record the findings and evidence for a business analysis investigation
10. How to identify potential solutions that may meet stakeholder requirements
11. How to manage collaboration with the stakeholders to verify outcomes
12. The steps involved in developing proposals and recommendations to business situations and how to apply them
13. How to communicate the outcomes of business analysis assignments with stakeholders
14. The importance of gaining agreement with stakeholders on business analysis assignment outcomes and recommendations