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Conduct user experience design assignments

URN: TECDT130144
Business Sectors (Suites): IT and Telecoms Professional (procom)
Developed by: e-skills
Approved on: 2023

Overview


This standard is about conducting User eXperience (UX) design assignments.

User-centred design (UCD) is an iterative design process which focuses on users and their needs to inform the design or redesign of products or services that allow users to participate fully to achieve their goals with a positive user experience. In UCD, design teams involve users throughout the design process to develop UX insights that inform interaction design and the design of service journeys using inclusive and accessible design methods.

Conducting UX design involves understanding and addressing user centric design goals for a product or service. This includes using an iterative design process to enhance user satisfaction by improving usability and accessibility, designing digital tasks, interactions and interfaces. It also includes producing , developing alternative designs and refining designs in response to UX research evaluation.

This standard is for those who need to conduct out UX design assignments as part of their duties.

Performance criteria

You must be able to:

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  1. Identify user needs and organisational requirements with stakeholders to plan UX design activities

  2. Collaborate with user researchers to review UX research discovery findings to define user flows

  3. Produce user personas to represent key user groups

  4. Create interaction plans to align user journeys to digital product navigation

  5. Create UX storyboards to visually explore the user experience with a product design

  6. Identify and select design patterns to solve common usability problems

  7. Select organisational tools and techniques for designing user interactions for the required product or service
  8. Design interfaces and screen flows in line with user personas for digital products and services
  9. Develop and evaluate alternative design options and trade-offs and recommend design solutions
  10. Create sketches, wireframes and prototypes to allow testing of new design concepts

  11. Refine designs in response to UX research discoveries

  12. Produce awareness guides to aid senior stakeholders understanding of  how UX designs can improve organisational service delivery

  13. Develop UX pattern libraries to produce reusable digital interface designs in line with organisational procedures

  14. Document UX designs in line with organisational standards

  15. Communicate UX designs and prototypes effectively to stakeholders including using prototypes, presentations, workshops, diagrams, reports and user stories

Knowledge and Understanding

You need to know and understand:

  1. The steps involved in applying user testing and UX research findings to inform accurate user centric designs and how to apply them
  2. User experience and user accessibility requirements for all potential users of digital products and services
  3. How to describe users' goals, tasks and the environment within which the products or services will be used
  4. The context of use for systems, products and services in supporting UX design goals
  5. How to facilitate co-design activities, bringing together the people who use, own and provide products and services
  6. Contemporary agile working methods and modern software development practices
  7. How to translate UX feedback to inform user stories
  8. How to develop user stories to describe features or capabilities for UX design goals
  9. How to use storyboards, screen flows, user flows, process flows and site maps to support user-centric design to deliver appropriate user experience
  10. How to map organisational and user needs to UX design development
  11. How to use analytics, user feedback, and UX research to evaluate and improve UX designs
  12. The importance of working closely with design teams to incorporate UX research findings into the design, so that it maintains focus on user needs
  13. The steps involved in simplifying the users' experience using a user-first approach and how to apply them
  14. That UX design patterns are reusable design components that are used to solve common usability problems that users experience
  15. How to identify suitable reusable design patterns for UX design to satisfy organisational and user requirements
  16. The main types of UX design patterns that target different core interaction functions
  17. Industry standard tools and platforms for designing interfaces and user interactions and how to apply them to UX design
  18. How to select the appropriate tools, methods and design patterns to design user interactions with and experiences of a product, system or service
  19. How to produce low and high-fidelity prototypes to explore new design concepts for interfaces and user journeys using industry standard tools  
  20. The steps involved in creating clear and optimal interaction design for products and services
  21. How to redesign products and services to apply user-centred thinking to existing products and services
  22. How to specify measurable criteria for the required usability and accessibility of products and services
  23. How to test and evaluate products and services with a focus on usability and accessibility
  24. How to communicate the value of UX design and interaction across the organisation

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

1

Indicative Review Date

2026

Validity

Current

Status

Original

Originating Organisation

ODAG Consultants Ltd.

Original URN

TECDT130144

Relevant Occupations

Information and Communication Technology Professionals

SOC Code

2141

Keywords

User research, user centred design user experience (UX)