Maintain quality and standards in digital learning development
Overview
This standard is about maintaining quality and standards in digital learning development.
Digital learning development is a key enabling skill that supports education, training, learning and development for organisations of all sizes.
Maintaining quality and standards in digital learning development involves establishing quality standards, measuring and monitoring quality performance, and providing guidance to digital learning practitioners to maintain the required quality for digital learning development.
This standard is for those who need to maintain quality and standards in digital learning development as part of their duties.
Performance criteria
You must be able to:
- Create quality standards for digital learning processes in line with organisational standards
- Monitor quality of digital learning and development processes and outputs to validate they are performing in line with organisational requirements
- Identify and record any instances of quality non-conformance in line with organisational standards
- Investigate root cause of quality issues to rectify the issue
- Review quality issues to inform training and development needs
Undertake trend analysis to identify areas for performance improvement
Document quality improvement activities in line with organisational procedures
Knowledge and Understanding
You need to know and understand:
- How to create quality standards for digital learning and development
- The methods of monitoring quality performance in digital learning and development
- How to monitor quality performance of digital learning development processes and outputs against quality standards
- The benefits of monitoring the quality of digital learning development to improve performance
- How to perform root cause analysis of quality issues in digital learning development processes and outputs
- The importance of raising concerns about quality issues of digital learning and development
The steps involved in performing trend analysis to inform continuous improvement of digital learning development
The relevance of legislation, policies, procedures and technical standards to digital learning development quality assurance
- The link between quality performance and training to maintain high performing teams