Support the development and effectiveness of work teams
Overview
Who is this unit for?
This unit is for those who work with others to achieve shared objectives for
supporting individual or groups of pupils. It covers the individual's role in contributing to team development and effectiveness.
What is this unit about?
This unit is about being an effective member of a work team. It involves taking an active role in supporting and developing team effectiveness.
This unit contains two elements:
- Contribute to effective team practice
- Contribute to the development of the work team
Performance criteria
You must be able to:
Contribute to effective team practice
P1 work in ways that conform to decisions taken by the team
P2 communicate with other team members openly and honestly
P3 acknowledge the views and opinions of colleagues constructively
P4 provide sufficient information on work in progress to enable another member of the team to take over the work if required
P5 give clear, accurate and complete information to other team members as needed for them to work effectively
P6 record, summarise, share and feedback information, using IT skills where necessary to do so
P7 offer help and advice to colleagues when they ask for it, when this is consistent with your other responsibilities
P8 address and handle in a constructive manner any issues in the team which can be resolved by your own actions
P9 accurately and fairly report any issues in the team which cannot be resolved to someone who has the authority and capability to reach a resolution
P10 show respect for individuals and the need for confidentiality when reporting issues to someone in authority to deal with
Contribute to the development of the work team
P11 contribute effectively to the review of team practice
P12 identify and share information on opportunities for improvement in team practice in a constructive manner
P13 provide positive feedback to other team members for activities which they have undertaken effectively
P14 offer other team members appropriate support and encouragement when they are undertaking new or difficult tasks
P15 offer feedback, information and advice to others in a manner which is constructive, shows sensitivity to their needs and concerns, and takes account of their overall situation
P16 recognise and value the strengths which each team member brings to a situation
P17 demonstrate a willingness to share information and expertise which could benefit other team members in their work
Knowledge and Understanding
You need to know and understand:
K1 the principles underlying effective communication, interpersonal and collaborative skills and how to apply these within the teams in which you work
K2 the relationship between your own work role and the role of other members of the work team
K3 the value and expertise you bring to a team and that brought by your colleagues
K4 the importance of respecting the skills and expertise of other practitioners
K5 your role within the team and how you contribute to the overall group process
K6 the range of interactive styles which individuals have and how these may affect ongoing work
K7 the differences between work relationships and personal relationships and how work relationships can be maintained effectively
K8 the sorts of situations where team members may require help and advice and how you should respond to these
K9 indicators of problems with team working and the actions you should take in response to these
K10 methods of handling and minimising interpersonal conflict
K11 school policies and procedures for dealing with difficulties in working relationships and practices, including confidentiality requirements
K12 the range of learning styles and preferences within the work team and the implications of these for the way in which you offer support to colleagues
K13 the broader contexts in which everyone works and the particular situations of colleagues which might affect how they work and tackle problems at particular points in time
K14 the sort of information and expertise you have which could benefit team members and how to share these with others
K15 the value of sharing how you approach your role with other members of the team
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Confidentiality
only providing information to those who are authorised to have it
Issues
situations and circumstances that hinder or prevent effective team performance, for example:
- poor cooperation between members of the team
- interpersonal conflicts between members of the team
Support
the time, resources and advice that you give to colleagues and their activities
Team
people with whom you work on a short-, medium- or long-term basis. Teams may relate to the support provided for: - a specific pupil, e.g. teachers, other support staff and other professionals from within and outside of the school who support a pupil with a statement of special educational needs
- a group of pupils, e.g. a class or year group
Links To Other NOS
TDASTL5 Provide effective support for your colleagues
TDASTL62 Develop and maintain working relationships with other practitioners
TDASTL63 Provide leadership for your team
TDASTL65 Allocate and check work in your team