Develop and implement continuous improvement of management processes LEGACY

URN: SfLL&G1L
Business Sectors (Suites): Logistics Operations,Supply Chain Management,Traffic Office
Developed by: Skills for Logistics
Approved on: 01 Jan 2015

Overview

What this standard is about

This standard covers developing and implementing continuous improvement of management processes. It is about ensuring all colleagues buy into the process of continuous improvement and feel they can contribute to the process.  It is important that the whole organisation supports continuous improvement and the benefits are communicated in a way which motivates staff.

You will need to set clear objectives and plans to introduce improved management processes along with determining criteria by which the improvements can be evaluated.

Who is this standard for

This standard is suitable for managers and team leaders who have responsibility for embedding continuous improvement into their work areas


Performance criteria

You must be able to:

  1. Carry out a review of management processes in your work area for which you are responsible
  2. Develop a culture across work areas or sites where colleagues come forward with potential and actual performance problems and suggested opportunities for improvement
  3. Identify opportunities to improve management processes to meet your organisational objectives
  4. Develop plans for implementing a programme of continuous improvement
  5. Develop Specific, Measurable, Achievable, Realistic and Time-bound (SMART) objectives and schedules for the introduction of  revised management processes
  6. Identify the factors that help and hinder the introduction of change
  7. Support colleagues with the changes and improvements providing updates on activity to the appropriate person
  8. Work with colleagues to implement changes and embed continuous improvement in their work
  9. Communicate the benefits of continuous improvement and the role of colleagues in this
  10. Plan how the proposed improvements will be evaluated identifying appropriate benchmarks and lessons learnt

Knowledge and Understanding

You need to know and understand:

  1. The tools which can be used to undertake a review of the management processes
  2. How to evaluate and identify changes in management processes to embed continuous improvement in work practices
  3. The importance of planning and involving others when introducing change to performance reviews and management processes
  4. How to develop, implement and review plans for continuous improvement in your area of responsibility
  5. The factors that help and hinder the process of implementing continuous improvement and how to plan for these
  6. The importance of having clear lines of responsibility and accountability
  7. The importance of clear communication when introducing revised processes
  8. Why it is important to win the support of all colleagues when implementing change
  9. How to monitor and evaluate the impact of change in management processes
  10. How to identify benchmarks and lessons learnt

Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary

Management processes

Weekly/monthly performance reviews, improvement reviews

Work area

Area of the operation in which you work, could be a physical area in the organisation for which you have responsibility

Behaviours

You constantly seek to improve performance. You constructively challenge the status quo and seek alternatives. You produce and recognise imaginative and innovative solutions. You use a range of leadership styles appropriate to different people and situations


Links To Other NOS


External Links


Version Number

1

Indicative Review Date

31 Dec 2017

Validity

Legacy

Status

Original

Originating Organisation

Skills for Logistics

Original URN

SfLL&G1

Relevant Occupations

Manager, Managers in Distribution, Managers in Distribution, Storage and Retailing, Retail and Commercial Enterprise, Retailing and Wholesaling, Storage and Retailing, Transport Associate Professionals, Managers and Senior Officials, Transport Drivers and Operatives, Warehouse and Distribution

SOC Code


Keywords

Continuous improvement, Develop improvements, Implement continuous improvements, Management process