Develop and implement continuous improvement of management processes
Overview
What this standard is about
This standard covers developing and implementing continuous improvement of management processes. It is about ensuring all colleagues buy into the process of continuous improvement and feel they can contribute to the process. It is important that the whole organisation supports continuous improvement and the benefits are communicated in a way which motivates staff.
You will need to set clear objectives and plans to introduce improved management processes along with determining criteria by which the improvements can be evaluated.
Who is this standard for
This standard is suitable for managers and team leaders who have responsibility for embedding continuous improvement into their work areas
Performance criteria
You must be able to:
- Carry out a review of management processes in your work area for which you are responsible
- Develop a culture across work areas or sites where colleagues come forward with potential and actual performance problems and suggested opportunities for improvement
- Identify opportunities to improve management processes to meet your organisational objectives
- Develop plans for implementing a programme of continuous improvement
- Develop Specific, Measurable, Achievable, Realistic and Time-bound (SMART) objectives and schedules for the introduction of revised management processes
- Identify the factors that help and hinder the introduction of change
- Support colleagues with the changes and improvements providing updates on activity to the appropriate person
- Work with colleagues to implement changes and embed continuous improvement in their work
- Communicate the benefits of continuous improvement and the role of colleagues in this
- Plan how the proposed improvements will be evaluated identifying appropriate benchmarks and lessons learnt
Knowledge and Understanding
You need to know and understand:
- The tools which can be used to undertake a review of the management processes
- How to evaluate and identify changes in management processes to embed continuous improvement in work practices
- The importance of planning and involving others when introducing change to performance reviews and management processes
- How to develop, implement and review plans for continuous improvement in your area of responsibility
- The factors that help and hinder the process of implementing continuous improvement and how to plan for these
- The importance of having clear lines of responsibility and accountability
- The importance of clear communication when introducing revised processes
- Why it is important to win the support of all colleagues when implementing change
- How to monitor and evaluate the impact of change in management processes
- How to identify benchmarks and lessons learnt
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Management processes
Weekly/monthly performance reviews, improvement reviews
Work area
Area of the operation in which you work, could be a physical area in the organisation for which you have responsibility
Behaviours
You constantly seek to improve performance. You constructively challenge the status quo and seek alternatives. You produce and recognise imaginative and innovative solutions. You use a range of leadership styles appropriate to different people and situations