Make use of technology support in post production

Business Sectors (Suites): Post Production
Developed by: ScreenSkills
Approved on: 01 Jan 2017


This Standard is about working with technical support staff to fix, maintain the readiness of and upgrade software and hardware set-up to enable workflow to proceed smoothly. This Standard should apply to anyone who is involved with using hardware and software as part of the workflow for which they may need technology support.

Performance criteria

You must be able to:

  1. identify technical demands of projects and types of hardware and

    software configuration available from reliable sources

    1. identify software and hardware configuration needs with which

    you will need assistance against a realistic assessment of your

    technical skills and expertise

    1. use reliable information from technical monitoring to anticipate

    technical problems that may impact on the feasibility, cost and

    duration of work

    1. recognise faults or technical difficulties that occur at an early


    1. identify reliable sources of expertise needed to create or remedy


    1. provide clear briefing to technical colleagues on product technical

    requirements and the stages of the workflow

    1. assess feasibility, cost and time demands against the impact of

    faulty hardware or software to the workflow

    1. record configurations and the effectiveness of solutions in line

    with company procedures

    1. maintain security for files and other materials in line with company


Knowledge and Understanding

You need to know and understand:

  1. the workflow and the principles of the different operations that

    occur within it

    1. the types of equipment required and the weaknesses and the

    effects of common faults in it

    1. how internet protocol will impact on format

    2. terminology used by technical support staff

    3. principles of computer and data network configurations

    4. principles of standard and non-standard deliverables, file formats,

    digital interconnectivity and elements of audio and video signals

    1. current viewing standards and current professional, national and

    international standards of delivery and expressions of best

    practice for the range of platforms and content

    1. susceptibility of quality and formats to variations in equipment

    2. acceptable and unacceptable short cuts and work arounds

    3. communication with technical colleagues and non-technical staff

    in other parts of the workflow

    1. the different types of support available to you and where to obtain


    1. health and safety factors of the equipment and the workplace

    2. company systems for storage, back up and security


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

31 Jan 2020





Originating Organisation

Creative skillset

Original URN


Relevant Occupations

Post Production Professionals

SOC Code



Post production; Production; Film; Tv; Technology; Support; Hardware; Software