Maintain games and interactive media project outputs

Business Sectors (Suites): Games and Interactive Media
Developed by: ScreenSkills
Approved on: 30 Mar 2021


​This standard involves monitoring functionality, troubleshooting, and carrying out ongoing maintenance of games or interactive project outputs once they have been launched.

This standard can apply to games or interactive media project outputs. Interactive media can involve any type of interactive media content, products or services including, but not restricted to, websites, applications, or online marketing campaigns.

Games and interactive media projects can be for multi-platform or multi-channel use and can also involve the use of immersive technology which can include, but is not restricted to, Augmented Reality (AR), Virtual Reality (VR) and Mixed Reality (MR).

This standard is for anyone who maintains games or interactive media project outputs once they have been launched.

Performance criteria

You must be able to:

  1. monitor the functionality of games or interactive media products and services against project specifications at appropriate intervals
  2. use appropriate reliable data to monitor the functionality of games or interactive media products
  3. carry out an accurate analysis of the nature and extent of problems in functionality
  4. take prompt action to respond to and diagnose problems
  5. evaluate all realistic solutions to rectify problems, identifying the most effective
  6. fix problems that are within your capabilities
  7. refer to relevant technical specialists when problems are beyond your capability
  8. identify when equipment and software will no longer meet games or interactive media requirements
  9. identify upgrades that deal with problems that have been encountered
  10. identify the compatibility of software and other consequences of updates on games or interactive media projects and elsewhere in the system
  11. carry out planned upgrades and maintenance at times that minimise disruption to users
  12. apply updates as per update instructions
  13. give colleagues realistic estimates of the duration of downtime and give immediate warning if there is a possibility of over-run
  14. check applied maintenance and troubleshooting works as expected
  15. inform all relevant colleagues of changes made and what they need to do differently as a result of updates
  16. record and report data about improvements or changes to the remit and format of games or interactive media projects in line with organisational systems

Knowledge and Understanding

You need to know and understand:

  1. how equipment and software used for games or interactive media projects works, its weaknesses and common faults and ways to resolve them
  2. how to use scripting and programming languages to rectify faults in functionality
  3. how to communicate effectively and work with colleagues to resolve problems
  4. how to contact technical specialists
  5. how to identify the benefits of an upgrade or patch and evaluate the costs and benefits and why it is important to check manufacturers' information on the impact of upgrades and fixes
  6. the process for getting an upgrade or patch approved
  7. how to test functionality after maintenance and troubleshooting and how long it takes
  8. when to test maintenance off-line before releasing into the live environment
  9. where to find out about developments and compatibility in software and equipment
  10. current available technologies and their capabilities
  11. how budget and technical and logistical factors will impact upon solutions
  12. who to inform about downtime and changes
  13. health and safety factors of all equipment
  14. organisational policy relating to improvements and changes to games or interactive media projects


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2026





Originating Organisation


Original URN


Relevant Occupations

Arts, Media and Publishing, Crafts, Creative Arts and Design, Media and Communication, VFX Technician, Animation Professionals, AR/VR Technician, Interactive Media Professionals, Games Professionals

SOC Code



interactive media; games; gaming; websites, applications; online marketing; AR/VR; 360; immersive technology; mixed reality; augmented reality; product; prototype; information system; documentation system; administration system; market developments; sales