Procure external services or suppliers in the creative industries

Business Sectors (Suites): Creative Media Generic Skills
Developed by: ScreenSkills
Approved on: 31 Mar 2019


This Standard is about selecting suppliers for external services or supplies, negotiating terms and managing outsourced services or supplies. 

Performance criteria

You must be able to:

1    ensure that
the brief or criteria for the work to be procured is accurate, realistic and
has been agreed by appropriate people

2    ensure that potential suppliers are
adequately briefed about requirements and constraints

3    select the most appropriate suppliers to
meet requirements using valid, fair and realistic interpretation of information

4    make sure that current and future services
or supplies will meet your requirements.

5    make sure that your procurement decisions
can be justified and follow organisational protocols

6    reach agreement with suppliers about what
will be delivered by them and on what terms

7    formalise your expectations using contracts
or agreements with break clauses if appropriate

8    make sure there are appropriate ways to
communicate between your organisations and suppliers

9    confirm with suppliers how you will check
that their performance meets requirements

10  identify and record the reasons for any
failures to meet requirements

11  agree any alterations with suppliers and
inform them of the implications

12  arrange for payment to be made promptly in
line with agreed timescales and performance and record the reasons for any
payment that differs from the original agreement

13  resolve any failures, record how they have been resolved and take action to stop them reoccurring in  the future, seeking legal advice where necessary

Knowledge and Understanding

You need to know and understand:

1      the brief,
criteria, budget and schedule for the work

2      the organisational protocols and
procedures when procuring external services or supplies

3      the key stages of a tendering process and
how to manage it so that sufficient time is allowed for each

4      how to minimise the disruption to client
and agency business that procurement may cause

5      how to define scoring criteria for
supplier selection

6      how estimates and tenders can be broken
down to enable comparison

7      parameters for key variables, potential
concessions or trade-offs that could be negotiated when procuring services or

8      how contracts are structured and payments
will be made

9      standards of performance in service or

10    acceptable change control processes and how
to define them

11    how to get advice about seeking redress for
unsatisfactory performance, including taking legal action

12    the systems for recording variations in
performance and agreed corrective actions

13    the legal requirements relating to working
with suppliers

14    contingency planning related to the procured

15    the importance of liability insurance and
when it is applicable

16    appropriate communication methods

17    clients’ opinion of suppliers used in the


Scope Performance

Scope Knowledge





Links To Other NOS

External Links

Version Number


Indicative Review Date

30 Mar 2022





Originating Organisation

Screen Skills (formerly Creative Skillset)

Original URN


Relevant Occupations

Media and Communication, Production Managers, VFX Technician

SOC Code



Procurement; Suppliers; Failures; Communicate