Work effectively with colleagues, partners and suppliers in the creative industries
Overview
This Standard is about working effectively with other people in your team, other departments, other organisations and supplier organisations to realise goals and objectives.
It is about working in a manner that promotes positive working relationships through; clarifying and agreeing roles, responsibilities and working arrangements, carrying out your own tasks promptly and effectively, getting the right balance between working efficiently and meeting the needs of colleagues, maintaining professional, courteous relationships, showing willingness and flexibility, collaborating with colleagues, providing assistance when possible and seeking their help when required
It requires having the
communication skills to explain and discuss what you have to do and what you
expect of others.
Performance criteria
You must be able to:
1 build relationships and maintain
regular dialogue with the people in your own department, other departments or external organisations who will be affected by decisions and activities in your work
2 deal
with others in a way that encourages mutual support and trust
3 manage
other people’s expectations about what you can and can't do
4 meet deadlines and fulfil agreements made to the timescale and
quality required within your role
5 inform
others promptly of any difficulties with carrying out agreed actions or meeting
commitments and negotiate and agree alternative action with them
6 identify
alternative approaches to deal with changes in requirements or available
resources
7 make
informed decisions and consider how your decisions will impact on others inside
and outside the organisation
8 show
sensitivity to internal and external politics and recognise and respect the roles, responsibilities and
priorities of others
9 communicate effectively and present information,
your requirements and your concerns at
the appropriate time and in ways that promote understanding
10 take account of others’ views and concerns,
including their priorities, expectations and attitudes and share your
expectations with them
11 use appropriate approaches to help you work
effectively with difficult people
12 identify potential conflicts of interest and disagreements
and take action to avoid them, resolving any that are unavoidable in ways that
minimise damage to work activities, the people involved and the organisation
13 monitor and review the effectiveness of working
relationships with others, seeking and providing feedback, in order to identify
areas for improvement
14 work in a responsible and ethical manner
Knowledge and Understanding
You need to know and understand:
1 the
different business functions in the organisation you are working for and their
roles and responsibilities in achieving the organisation’s overall aims
2 the
hierarchies and dynamics of any teams that you are part of
3 relevant
people in your own department, other departments, supplier organisations or
partner organisations and their work roles, responsibilities and the breadth of
their skills
4 the
planning, decision making processes and supplier relationship in the client
organisation, your own organisation and partner organisations
5 how to
respond positively to change
6 how to
develop confidence to make decisions even when very little information is
available
7 the
importance of considering the needs of other organisations, and clients in your organisation’s thinking
and planning
8 the
importance of managing others’ expectations of what can be delivered and when
9 the
importance of focusing on solutions rather than problems
10 how to work
as part of a team to encourage collaborative thinking and achieve the brief
11 how to
identify when and how to communicate with others
consult with colleagues, partner organisations and suppliers on key decisions
and activities
13 how to
identify the importance of your role in the overall process and the effect that
your own attitude, time management, deadlines and quality of work can have on
others
14 how to get
your own point of view across even when communicating with more senior or
experienced colleagues
15 how to
communicate effectively with colleagues and suppliers in different situations,
different locations and countries and what information they need to know
16 how to
manage the people above and below you
17 why it is
important to recognise and respect the roles, responsibilities, needs,
motivations, interests and concerns of colleagues, partner organisations and
suppliers
18 how to identify
and supply the information needed by colleagues and suppliers in line with data protection requirements
19 what
information it is appropriate and inappropriate to provide to colleagues and
suppliers and the factors that need to be taken into consideration