Manage maintenance methods and procedures for broadcast and media equipment or systems
Overview
"This standard is about managing maintenance methods for broadcast and media systems to the expected quality.
This standard applies to a variety of broadcast and media systems including studio operation, outside broadcast, post production, distribution and transmission. Maintenance activities could be scheduled, routine or emergency.
This standard is for those managing broadcast and media systems maintenance and for those in broadcast and media systems engineer and technician roles."
Performance criteria
You must be able to:
"1. confirm conditions are suitable to implement maintenance methods and procedures
2. provide instructions to relevant people
3. obtain information on maintenance activities being undertaken
4. maintain a current and up-to-date maintenance schedule
5. check that maintenance is carried out in line with procedures and produce the required results
6. check that broadcast and media engineering support systems are operating in line with procedures
7. control the use of resources to make sure maintenance is carried out in the most efficient way
8. provide continuity of service for clients in line with the terms of service level agreements
9. assess information and consider opportunities to improve maintenance methods and procedures
10. check that implementation of maintenance methods and procedures complies with regulations and guidelines
11. undertake corrective action if there are any deviations from agreed methods and procedures
12. check records of maintenance undertaken are completed
13. report and escalate problems which cannot be resolved"
Knowledge and Understanding
You need to know and understand:
"1. the purpose, benefits, limitations and risks of the equipment and software required for broadcast and media systems
2. the differences between cloud based and on premises systems
3. the specific safety precautions to be taken when working with broadcast and media equipment, software and systems
4. how to connect broadcast systems and equipment to network systems
5. the types of problem that can occur with the operation of broadcast and media systems and why it is important to solve these in a timely manner
6. the tools and techniques used to identify and rectify the causes of faults in broadcast and media systems and equipment
7. the organisational processes and protocols for ensuring physical and network security of data and systems
8. the terms of service level agreements for maintenance and problem resolution
9. the technical Quality of Service requirements that affect your work and how quality assurance is undertaken
10. the stages of maintenance process
11. the maintenance methods and procedures that can be used for different types of broadcast and media equipment and systems
12. the potential for efficiency savings in maintenance by combining jobs or carrying out more than one different activity at a time
13. how to implement and monitor a work-around or reserve system for clients whilst maintenance is being carried out
14. how to prepare for implementation of maintenance activities in line with work orders,task lists and timescales
15. the factors to balance to achieve a safe, cost-effective maintenance strategy
16. how you assign resources to maintenance and how to identify any specialist equipment used to perform hardware and software maintenance
17. the sources of maintenance information
18. how to evaluate maintenance information and methods and procedures used
19. the health, safety, environmental and broadcasting regulations, organisational guidelines, procedures, and systems and how to obtain information on them
20. the extent of your own responsibility and to whom you should report if you have problems that you cannot solve"
Scope/range
the stages of maintenance process
1. confirmation of symptoms
2. disconnection of equipment
3. removal to maintenance area
4. disassembly, fault finding
5. component or assembly removal
6. reassembly
7. software configuration
8. testing
9. reinstallation
10. commissioning
11. handover
factors to balance maintenance strategy including
1. urgency and criticality in production process
2. timescales and deadline
3. environmental conditions
4. operational conditions
5. mean time between failures
6. contingencies needed
7. appropriate authorisation
the sources of maintenance information including
1. procedure documentation
2. equipment/area documentation
3. feedback from those carrying out the maintenance
4. completed work logs
5. milestones and targets
6. results of technical compliance tests