Deal with incidents at spectator events
Overview
"Spectator events always involve an element of challenge and risk, and incidents will happen from time to time. It is very important that all members of staff are competent to deal with incidents. This standard does not cover managing an initial response to a major incident. However it covers basic life saving skills.
This standard is for stewards and other similar staff working directly with spectators to ensure their safety, security and welfare and events and in crowded places."
Performance criteria
You must be able to:
"1. assess the situation for hazards and risks
2. protect any casualty and other people involved from further harm
3. call for qualified assistance
4. apply basic life saving skills
5. give the qualified assistance information about the incident
6. give the people involved in the incident instructions according to the organisation's incident management procedures
7. carry out your role according to the organisation's incident management procedures
8. follow procedures for reporting the incident
"
Knowledge and Understanding
You need to know and understand:
"1. basic principles of risk assessment
2. the types of incidents that may occur
3. the organisation's incident management procedures
4. the procedures involved in dealing with incidents promptly, calmly and correctly
5. how to deal with incidents before qualified assistance arrives
6. how to protect the casualty and others involved from further harm
7. basic life saving skills
8. how to provide comfort and reassurance
9. the procedure to request qualified assistance
10. what information is important to give to the people involved
11. incident reporting"
Scope/range
"ADDITIONAL INFORMATION
Equality and Diversity
It is anticipated that organisations will have procedures and guidelines for their stewarding staff to follow that will satisfy the following requirements as a minimum:
different physical needs
different cultural needs
language needs
beliefs
Safety, Security and Service
It is expected that all services carried out at spectator events and crowded places are done so in line with the below measures:
Safety measures: any measure designed and implemented with the primary aim of protecting the health and well-being of all client groups who attend, or participate in events
Security measures: any measure designed and implemented with the primary aim of preventing, reducing the risk and/or responding to any criminal or unlawful activity or disorder committed in connection with events
Service measures: any measure designed and implemented with the primary aim of making all client groups feel comfortable, appreciated and welcome when attending events
"
Scope Performance
"Hazards (1 and 2 must be covered as a minimum)
1. safety
2. security
3. hygiene
4. environmental
5. faulty equipment
6. structural
Qualified assistance (cover all)
1. first aid trained staff
2. medical staff
3. fire marshall
4. emergency services"
Scope Knowledge
"Qualified assistance
1. first aid trained staff
2. medical staff
3. fire marshall
4. emergency services
Basic life saving skills
1. CPR
2. maintain clear airways
3. control bleeding
Types of incidents
1. fire
2. medical
3. crowd disorder
4. terrorism
5. environmental
6. chemical
7. missing persons"
Values
Behaviours
"The following behaviours underpin the delivery of services in the spectator safety sector. These behaviours ensure that clients receive a positive impression of both the organisation and the individual.
You must show you are consistently:
1. Recognising the need for flexibility to take account of changing circumstances
2. Adjusting plans and responses accordingly
3. Prioritising objectives and planning work to make best use of time
and resources
4. Making time available to support others
5. Taking personal responsibility for making things happen
6. Showing integrity, fairness and consistency in decision-making
7. Clearly agreeing what is expected of others and holding them to account e.g. challenging anti-social behaviour
8. Seeking to understand people's expectations and any additional needs and be able to cater for these
9. Taking responsibility for personal safety
10. Taking pride in delivering high quality work
11. Striving to be vigilant for possible hazards and threats
12. Encouraging and supporting others to make the best use of their
abilities
13. Using a range of leadership styles appropriate to different people and situations
14. Advocating safety and welfare as a priority when planning and managing events
15. Taking pride in your appearance and adhering to any organisation or venue dress codes
16. Complying with venues' code of conduct
17. Demonstrating your ability to maintain confidentiality
18. Showing an awareness of safeguarding issues
19. Demonstrating an understanding of basic legal requirements covering diversity and safety"
Skills
"Listed below are the main generic skills and qualities applied to the delivery of spectator safety.
1. Active listening
2. Effective verbal and non-verbal communication
3. Influencing and persuading others
4. Delegating
5. Diplomacy
6. Empathy
7. Empowering others
8. Ability to follow instructions
9. Leading by example
10. Resilience
11. Managing challenging behaviour
12. Mentoring
13. Motivating others
14. Negotiating and compromising
15. Obtaining and providing feedback
16. Planning and evaluating
17. Valuing and supporting others"
Glossary
Links To Other NOS
"SKASS1, SKASS2, SKASS3, SKASS4, SKASS7, SKASS8,
SKASS9"