Intervene to control and manage people at spectator events

"​This standard is about following safe and legal procedures to control and manage spectators when conflict situations cannot be resolved by any other means. The standard covers the tecniques for and the safe and efficient use of physical intervention when required.The standard also covers handing over spectators to the relevant party for further action.
This standard is for stewards and similar staff working directly with spectators to ensure their safety, security and welfare at events and in crowded places."

"1.  assess the situation and the need for verbal or non-verbal intervention following legal and organisational procedures
2.  follow organisational procedures during intervention
3.  escort people to a designated area or remove from event
4.  follow incident management procedures to explain to people involved what is happening, why and what may happen next
5.  keep in contact with your supervisor during the incident and follow guidance and directions
6.  transfer responsibility for the incident to the relevant party"

"1. the laws relating to self defence, the protection of others and the prevention of crime
2. methods of maintaining your own personal safety and that of others
3. the importance of ensuring any force used by you or others is reasonable in the circumstances and proportionate to the threat
4. offences that constitute unlawful behaviour
5. the implications of unlawful behaviour for the safety, security and welfare of people at a spectator event
6. situations in which you can justify using verbal or physical intervention techniques
7. factors to consider when using intervention techniques
8. how to vary your approach according to these factors
9. when to use physical intervention and how to safely use it
10. the agreed procedures for safely escorting people to a designated area or remove from event
11. methods of accurate record keeping
12. the incident management procedures relevant to venue and / or event
13. why you must maintain contact with your supervisor during incidents and follow their guidance
14. the process of handing over people to the relevant party in accordance with organisational procedures and event overview
15. the importance of giving the relevant party detailed and accurate information"

"ADDITIONAL INFORMATION 

Equality and Diversity
It is anticipated that organisations will have procedures and guidelines for their stewarding staff to follow that will satisfy the following requirements as a minimum:
different physical needs
different cultural needs
language needs 
beliefs 
Safety, Security and Service
It is expected that all services carried out at spectator events and crowded places are done so in line with the below measures:
Safety measures: any measure designed and implemented with the primary aim of protecting the health and well-being of all client groups who attend, or participate in events
Security measures: any measure designed and implemented with the primary aim of preventing, reducing the risk and/or responding to any criminal or unlawful activity or disorder committed in connection with events
Service measures: any measure designed and implemented with the primary aim of making all client groups feel comfortable, appreciated and welcome when attending events
"

"Relevant party (cover all)
1.  police service
2.  medical services
3.  designated safeguarding team
4.  venue employees allocated to manage threatening or violent individuals"

"Factors
1.  unlawful, non-compliant or antisocial behaviour
2.  risks to public safety
3.  location of incident
4.  time of incident
5.  number of persons involved
6.  level of available support resources
7.  individuals' physical needs and beliefs

Relevant party
1.  police service
2.  medical services
3.  designated safeguarding team
4.  venue employees allocated to manage threatening or violent individuals
"

"​The following behaviours underpin the delivery of services in the spectator safety sector. These behaviours ensure that clients receive a positive impression of both the organisation and the individual.
You must show you are consistently:
1. Recognising the need for flexibility to take account of changing circumstances 

2. Adjusting plans and responses accordingly 

3. Prioritising objectives and planning work to make best use of time 
and resources 

4. Making time available to support others 

5. Taking personal responsibility for making things happen 

6. Showing integrity, fairness and consistency in decision-making 

7. Clearly agreeing what is expected of others and holding them to account e.g. challenging anti-social behaviour 

8. Seeking to understand people's expectations and any additional needs and be able to cater for these

9. Taking responsibility for personal safety 

10. Taking pride in delivering high quality work 

11. Striving to be vigilant for possible hazards and threats 

12. Encouraging and supporting others to make the best use of their
abilities 

13. Using a range of leadership styles appropriate to different people and situations 

14. Advocating safety and welfare as a priority when planning and managing events 

15. Taking pride in your appearance and adhering to any organisation or venue dress codes 

16. Complying with venues' code of conduct 

17. Demonstrating your ability to maintain confidentiality 

18. Showing an awareness of safeguarding issues 

19. Demonstrating an understanding of basic legal requirements covering diversity and safety"

"Listed below are the main generic skills and qualities applied to the delivery of spectator safety.
1. Active listening

2. Effective verbal and non-verbal communication
3. Influencing and persuading others
4. Delegating

5. Diplomacy
6. Empathy
7. Empowering others
8. Ability to follow instructions
9. Leading by example
10. Resilience
11. Managing challenging behaviour
12. Mentoring

13. Motivating others

14. Negotiating and compromising
15. Obtaining and providing feedback
16. Planning and evaluating

17. Valuing and supporting others"

"Agreed standards and procedures
Previously approved procedures which set out the way a venue operates on a daily basis. This can be normal operating procedures, emergency procedures and contingency plans. This covers venue requirements as well as organisational requirements.
Incident management procedures
The organisational procedures for dealing with incidents.
Intervention techniques
The range of crowd management techniques that may be used to control, communicate with or manage people attending an event. Some techniques may require staff to remove or restrain an individual or to create physical separation between attendees."

"​SKASS1, SKASS2, SKASS3, SKASS5, SKASS7,SKASS8,
SKASS9"