Allocate and monitor the progress of your work in your area of responsibility
URN: SKASS21
Business Sectors (Suites): Outdoor Programmes
Developed by: SkillsActive
Approved on:
01 Feb 2014
Overview
This standard is about ensuring that the work required in your area of responsibility is
effectively planned and fairly allocated to individuals and/or teams. It also involves
monitoring the progress and quality of the work of individuals and/or teams to ensure
that the required level or standard of performance is being met and reviewing and
updating plans of work in the light of developments.
The ‘area of responsibility’ may be, for example, a branch or department or functional
area or an operating site within an organisation.
Performance criteria
You must be able to:
Allocate and monitor the progress of your work in your area of responsibility
P1 explore alternative ways of filling vacant posts.
P2 confirm the work required in your area of responsibility with your manager and
seek clarification, where necessary, on any outstanding points and issues.
P3 plan how the work will be undertaken, seeking views from people in your area
of responsibility, identifying any priorities or critical activities and making best
use of the available resources.
P4 ensure that work is allocated to individuals and/or teams on a fair basis taking
account of skills, knowledge and understanding, experience and workloads and
the opportunity for development.
P5 ensure that individuals and/or teams are briefed on allocated work, showing
how it fits with the vision and objectives for the area and the overall
organisation, and the standard or level of expected performance.
P6 encourage individuals and/or team members to ask questions, make
suggestions and seek clarification in relation to allocated work.
P7 monitor the progress and quality of the work of individuals and/or teams on a
regular and fair basis against the standard or level of expected performance
and provide prompt and constructive feedback.
P8 support individuals and/or teams in identifying and dealing with problems and
unforeseen events.
P9 motivate individual and/or teams to complete the work they have been
allocated and provide, where requested and where possible, any additional
support and/or resources to help completion.
P10 monitor your area for conflict, identifying the cause(s) when it occurs and
dealing with it promptly and effectively.
P11 identify unacceptable or poor performance, discuss the cause(s) and agree
ways of improving performance with individuals and/or teams.
P12 recognise successful completion of significant pieces of work or work activities
by individuals and/or teams.
P13 use information collected on the performance of individuals and/or teams in any formal appraisals of performance.
P14 review and update plans of work for your area, clearly communicating any
changes to those affected
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Knowledge and Understanding
You need to know and understand:
Allocate and monitor the progress of your work in your area of responsibility
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how to select and successfully apply different methods for communicating with
people across an area of responsibility
K2 the importance of confirming/clarifying the work required in your area of
responsibility with your manager and how to do this effectively
K3 how to identify and take due account of health and safety issues in the
planning, allocation and monitoring of work
K4 how to produce a plan of work for your area of responsibility, including how to
identify any priorities or critical activities and the available resources
K5 the importance of seeking views from people working in your area and how to
take account of their views in producing the plan of work
K6 why it is important to allocate work to individuals and/or teams on a fair basis
and how to do so effectively
K7 why it is important that individuals and/or teams are briefed on allocated work
and the standard or level of expected performance and how to do so
effectively
K8 the importance of showing individuals and/or teams how their work fits with the
vision and objectives of the area and those of the organisation
K9 ways of encouraging individuals and/or teams to ask questions and/or seek
clarification in relation to the work which they have been allocated.
K10 effective ways of regularly and fairly monitoring the progress and quality of
work of individuals and/or teams against the standards or level of expected
performance
K11 how to provide prompt and constructive feedback to individuals and/or teams
K12 why it is important to monitor your area for conflict and how to identify the
cause(s) of conflict when it occurs and deal with it promptly and effectively
K13 why it is important to identify unacceptable or poor performance by individuals
and/or teams and how to discuss the causes and agree ways of improving
performance with them
K14 the type of problems and unforeseen events that may occur and how to support individuals and/or teams in dealing with them
K15 the additional support and/or resources which individuals and/or teams might
require to help them complete their work and how to assist in providing this
K16 how to select and successfully apply different methods for encouraging,
motivating and supporting individuals and/or teams to complete the work they
have been allocated, improve their performance and for recognising their
achievements
K17 how to log information on the ongoing performance of individuals and/or teams
and use this information for formal performance appraisal purposes
K18 the importance of reviewing and updating plans of work for your area in the
light of developments, how to reallocate work and resources and clearly
communicate the changes to those affected
K19 industry/sector requirements for the development or maintenance of
knowledge, understanding and skills
K20 industry/sector specific legislation, regulations, guidelines, codes of practice
relating to carrying out work
K21 the individuals and/or teams in your area of responsibility
K22 the vision and objectives for your area of responsibility
K23 the vision and objectives of the overall organisation
K24 the work required in your area of responsibility
K25 the available resources for undertaking the required work
K26 The plan of work for your area of responsibility
K27 the organisation’s written health and safety policy statement and associated
information and requirements
K28 your organisation’s policy and procedures in terms of personal development
K29 organisational standards or level of expected performance
K30 organisational policies and procedures for dealing with poor performance
K31 organisational grievance and disciplinary policies and procedures
K32 organisational performance appraisal systems
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Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
You must show you are consistently:
1 Recognising changes in circumstances promptly and adjusting plans and
activities accordingly.
2 Prioritising objectives and planning work to make best use of time and
resources.
3 Making time available to support others.
4 Taking personal responsibility for making things happen.
5 Showing an awareness of your own values, motivations and emotions.
6 Showing integrity, fairness and consistency in decision-making.
7 Clearly agreeing what is expected of others and holding them to account.
8 Seeking to understand people’s needs and motivations.
9 Taking pride in delivering high quality work.
10 Vigilant for possible risks and hazards.
11 Encouraging and supporting others to make the best use of their abilities.
12 Using a range of leadership styles appropriate to different people and
situations.
Skills
Listed below are the main generic skills and qualities applied to the delivery of
Outdoors Programmes.
1 Empathy
2 Active listening
3 Coaching
4 Communicating
5 Consulting
6 Influencing and persuading
7 Delegating
8 Diplomacy
9 Empowering
10 Facilitating
11 Following
12 Leading by example
13 Managing challenging behaviour
14 Mentoring
15 Motivating
16 Negotiating and compromising
17 Obtaining feedback
18 Planning and evaluating
19 Providing feedback
20 Setting objectives
21 Valuing and supporting others
Glossary
Links To Other NOS
External Links
Version Number
2
Indicative Review Date
29 Apr 2018
Validity
Current
Status
Original
Originating Organisation
SkillsActive
Original URN
CFAMLD6
Relevant Occupations
Associate Professionals and Technical oc, Leisure, Travel and Tourism, Sport, Leisure and Recreation, Sports and Fitness Occupations
SOC Code
Keywords
outdoors