Manage the safety and security of people at spectator events
Overview
"This standard is about ensuring overall safety at an event, checking the venue and all provision to make sure it complies with planned control measures and legal and organisational requirements, and managing these during the event.
The main outcomes of this standard are:
1. Ensure the readiness of the venue and resources prior to events
2. Monitor and co-ordinate organisational measures during events
This standard is for staff with overall responsibility for public safety at spectator events and crowded places."
Performance criteria
You must be able to:
"Ensure the readiness of the venue and resources prior to events
1. inspect the venue and resources
2. take action when provision is below the required standards and record the outcome
3. counter any influences and pressures from stakeholders and from environmental factors that are compromising safety and security
4. check againts the event plan and confirm that all delegated responsibilities are in place
5. complete all documentation according to organisational procedures
Monitor and co-ordinate organisational measures during events
6. check that the deployment and functioning of resources are in line with organisational procedures
7. monitor available information and note any situations outside acceptable limits
8. check this information for accuracy and significance
9. take action in response to information received
10. record your actions and rationale in the decision log
11. activate contingency plans in the event of anything going wrong
12. inform stakeholders of situations relating to their area of responsibility following agreed procedures
13. keep records of all information and decisions
14. debrief all stakeholders"
Knowledge and Understanding
You need to know and understand:
"Ensure the readiness of the venue and resources prior to events
1. all relevant legal, statutory and organisational requirements for controlling safety and security at spectator events
2. procedures for checking the readiness of venues and resources
3. the types of problems that may occur with provision and how to deal with these
4. the location and contents of all the event plans including contingency plans
5. the importance of ensuring that all provision is in line with organisational procedures and legal and statutory requirements
6. the circumstances where influences and pressures may be exerted to make the event go ahead without adequate provision and how to deal with these
7. the importance of environmental variables and how they may compromise safety and security
8. responsibilities delegated to others and how to check that these are understood and in place
9. the documentation that needs to be completed and how to complete it
Monitor and co-ordinate organisational measures during events
- available resources for the event
11. methods of checking regularly that resources and organisational procedures are in line with plans and requirements - how to monitor available information and identify actual and potential situations
- the types of information to be monitored during the event, who this information will come from and how to monitor it
14. methods for assessing received information for accuracy and significance
15. how to carry out risk assessments and implement procedures including dynamic risk assessment
16. suitable control measures
17. when and how to activate contingency plans - the agreed procedures for promptly informing relevant stakeholders of situations which have arisen in their area of responsibility
19. the agreed procedures regarding communication
20. the importance of recording all information and decisions fully and accurately - methods of debriefing all relevant stakeholders
- the importance of evaluating the effectiveness of the organisational procedures and learning lessons for future events"
Scope/range
"Stakeholders (cover a minimum of 4)
1. person responsible for the event (promoter)
2. emergency services
3. local authority
4. line manager
5. event staff familiar with venue
6. event staff unfamiliar with venue
7. contractors
8. transport providers
Records (cover a minimum of 4)
1. CCTV footage
2. decision logs
3. witness statements
4. briefing and debriefing notes
5. pre event inspections
6. staff attendance records"
Scope Performance
"ADDITIONAL INFORMATION
Equality and Diversity
It is anticipated that organisations will have procedures and guidelines for their stewarding staff to follow that will satisfy the following requirements as a minimum:
different physical needs
different cultural needs
language needs
beliefs
Safety, Security and Service
It is expected that all services carried out at spectator events and crowded places are done so in line with the below measures:
Safety measures: any measure designed and implemented with the primary aim of protecting the health and well-being of all client groups who attend, or participate in events
Security measures: any measure designed and implemented with the primary aim of preventing, reducing the risk and/or responding to any criminal or unlawful activity or disorder committed in connection with events
Service measures: any measure designed and implemented with the primary aim of making all client groups feel comfortable, appreciated and welcome when attending events
UK Terrorism Threat levels
It is expected that senior stewards, safety officers and similar staff holding overall responsibility for the safety and security of events will be familiar with the current UK Terrorism threat levels.
The threat level indicates the likelihood of a terrorist attack in the UK. There are 5 levels of threat:
LOW - an attack is unlikely
MODERATE - an attack is possible but not likely
SUBSTANTIAL - an attack is a strong possibility
SEVERE - an attack is highly likely
CRITICAL - an attack is expected imminently
The level is set by the Joint Terrorism Analysis Centre and the Security Service (MI5). Threat levels do not have an expiry date, but they can change at any time as different information becomes available to security agents.
"
Scope Knowledge
"Influences and pressures
1. organisational influences and pressures (internal)
2. stakeholder influences and pressures (external)
Stakeholders
1. person responsible for the event (promoter)
2. emergency services
3. local authority
4. line manager
5. event staff familiar with venue
6. event staff unfamiliar with venue
7. contractors
8. transport providers
"
Values
Behaviours
"The following behaviours underpin the delivery of services in the spectator safety sector. These behaviours ensure that clients receive a positive impression of both the organisation and the individual.
You must show you are consistently:
1. Recognising the need for flexibility to take account of changing circumstances
2. Adjusting plans and responses accordingly
3. Prioritising objectives and planning work to make best use of time
and resources
4. Making time available to support others
5. Taking personal responsibility for making things happen
6. Showing integrity, fairness and consistency in decision-making
7. Clearly agreeing what is expected of others and holding them to
account such as challenging anti-social behaviour
8. Seeking to understand people's expectations and any additional needs and be able to cater for these
9. Taking responsibility for personal safety
10. Taking pride in delivering high quality work
11. Striving to be vigilant for possible hazards and threats
12. Encouraging and supporting others to make the best use of their
abilities
13. Using a range of leadership styles appropriate to different people
and situations
14. Advocating safety and welfare as a priority when planning events
15. Taking pride in your appearance and adhering to any organisation
or venue dress codes
16. Complying with venues' code of conduct
17. Demonstrating your ability to maintain confidentiality
18. Showing an awareness of safeguarding issues
19. Demonstrating an understanding of basic legal requirements
covering diversity and safety"
Skills
"Listed below are the main generic skills and qualities applied to the delivery of spectator safety.
1. Active listening
2. Effective verbal and non-verbal communication
3. Influencing and persuading others
4. Delegating
5. Diplomacy
6. Empathy
7. Empowering others
8. Ability to follow instructions
9. Leading by example
10. Resilience
11. Managing challenging behaviour
12. Mentoring
13. Motivating others
14. Negotiating and compromising
15. Obtaining and providing feedback
16. Planning and evaluating
17. Setting objectives
18. Valuing and supporting others"
Glossary
"Organisational procedures
Procedures which sets out the way a venue operates on a daily basis. It could include but not be limited to: a stewarding plan, medical plan, planned preventative maintenance schedule, fire risk assessment, event day procedures, contingency plans, capacity calculations, site plans and details of safety equipment.
Agreed standards and procedures
Previously approved procedures which set out the way a venue operates on a daily basis. This can be normal operating procedures, emergency procedures and contingency plans. This covers venue requirements as well as organisational requirements.
"
Links To Other NOS
SKASS14, SKASS16, SKASS19, SKASS23, SKASS24