Plan and organise services

URN: SKALM229
Business Sectors (Suites): Leisure Management,Outdoor Programmes,Sports Development
Developed by: SkillsActive
Approved on: 30 Mar 2021

Overview

This standard is about planning and implementing services which are requested by an external customer or line manager. The operations must meet organisational and legal requirements, in particular those relevant to health and safety. Contexts for this unit could be planning programmes or events for a sports/leisure centre, outdoor activity centre or fitness club or planning and implementing any important aspect of the organisation's work. Sports development programmes would also be an acceptable context.

The standard covers 2 outcomes these are:

  1. plan services and operations to meet requirements and expectations
  2. monitor and maintain services and operations

This unit is for first line managers and sports development staff operating at this level.


Performance criteria

You must be able to:

​1. obtain appropriate and reliable information on the requirements for services and operations

  1. identify the implications of these requirements, any problems which may arise, and resolve these with the relevant people
  2. plan the work so that the requirements for services and operations can be met within organisational procedures and legal requirements

  3. plan for likely contingencies

  4. communicate these plans and requirements to team members and make clear their roles, responsibilities, targets and schedules
  5. encourage team members to suggest methods of improving the planned services and operations
  6. keep records of operational plans complete
  7. monitor operations and services, identify variations from plans and take prompt corrective action
  8. make sure that equipment and facilities are checked following operations, and dealt with according to organisational and legal requirements
  9. evaluate operations for effectiveness and efficiency, and note and report any improvements for the future
  10. make sure that records of services and operations are accurate and up-to-date

Knowledge and Understanding

You need to know and understand:

1.the current legislation, guidelines, policies, procedures and protocols which are relevant to your work practice and to which you must adhere

  1. the scope and limitations of your own competence, responsibilities and accountability as it applies to your job role

3. the overall importance to the organisation and its customers of ensuring that services and operations meet requirements

  1. sources of information on requirements
  2. equal opportunities considerations which might affect customer expectations
  3. the importance of clarifying and resolving problems with the team members
  4. the types of problems which often occur when trying to put requirements and expectations into action
  5. organisational procedures for planning and implementing services and *operations *
  6. work planning methods
  7. why it is important to brief team members fully on plans and requirements and how to do so
  8. why it is important to encourage team members to make suggestions and how to do so
  9. records which need to be kept up-to-date
  10. the importance of careful monitoring of services and operations

14. direct and indirect monitoring methods

15. common variations from plans and appropriate types of corrective action to take in response to these

  1. procedures for checking equipment and facilities
  2. problems which may occur with equipment and facilities following operations and how to deal with these
  3. the importance of evaluating services and operations and how to do so

Scope/range


Scope Performance

​Requirements

  1. performance requirements
  2. programme
  3. individual customers

Scope Knowledge

Services

  1. rountine
  2. non-routine

Operations

  1. environment
  2. equipment
  3. internal staffing
  4. external staffing
  5. for participants
  6. for spectators

Values


Behaviours


Skills


Glossary


Links To Other NOS

​This standard links to SKALM2


External Links


Version Number

2

Indicative Review Date

31 Mar 2024

Validity

Current

Status

Original

Originating Organisation

SkillsActive

Original URN

SKAB229 (2)

Relevant Occupations

Leisure, Travel and Tourism, Sport, Leisure and Recreation, Sports and Fitness Occupations

SOC Code

1224

Keywords

active; leisure; organise; plan; services; requirement