Support effective working relationships and personal development
Overview
This standard is for Assistant Hairdressers and Barbers working with colleagues to develop effective working relationships, personal development target and supporting the smooth running of the business. A positive approach to work roles and responsibilities must be implemented. Discussions about personal development and areas for improvement to support continuous development will take place with a senior team member.
Performance criteria
You must be able to:
You must be able to:
1. Discuss and agree your roles and responsibilities within the
workplace and agree a personal development plan with realistic
work targets with a senior member of staff
2. Maintain your responsibilities within your job role for health and
safety in accordance with legislation/regulations, organisations
policies and as instructed by a senior team member
3. Meet your organisations standards for appearance and behaviour
4. Make effective use of your time during your day
5. Communicate with individual according to organisational procedures
6. Handle individuals belongings with care and return them when
required
7. Refer any individuals concerns to the relevant person
8. Communicate effectively with your colleagues and offer assistance
as required
9. Make sure timing of your assistance to colleagues ensures the
smooth running of the organisation
10. Anticipate the needs of others and offer help within your capabilities
11. Ask for more information from relevant people to perform a task when
the instructions you have received are unclear
12. Report problems likely to affect services to a senior team member
13. Identify and take opportunities to learn when available, and seek
feedback from a senior team member
14. Regularly research developments in your industry and related areas
15. Identify your own strengths and areas for improvement with a senior
team member
16. Meet your personal development, productivity and timescale targets
17. Review your personal development plan and achievements with a
senior team member
18. React positively to reviews and feedback
Knowledge and Understanding
You need to know and understand:
You must know and understand:
1. Your job role and responsibilities in the workplace and how this
relates to the role of other team members.
2. your responsibilities within your job role for health and safety in
accordance with regulations, organisations policies and as
instructed by a senior team member
3. The standards of behaviour that are expected of you within your job
role
4. Why it is important to work within your job responsibilities and what
may happen if you do not do so
5. The limits of your own authority and that of others in relation to
giving assistance
6. How to manage your time effectively
7. The importance of communicating effectively and building
relationships with colleagues
8. The importance of communicating effectively with individuals
9. Why harmonious working relationships are important
10. How to support co-operative ways of working
11. Who to report to when having difficulties in working relationships
12. How to deal with relationship difficulties and conflicts when working
with others
13. The questioning and listening skills you need in order to find out
information
14. Different methods of communication and how they are implemented
into your role
15. How to maintain awareness of current and emerging trends and
developments within the industry and why this is important
16. Who can help you identify and obtain opportunities to learn
17. How to identify your strengths and areas for improvement
18. The importance of meeting your personal development, productivity,
and timescale targets
19. The importance of continuous professional development and how it
affects your job role and future career
20. How to react positively to reviews and feedback and why this is
important
Scope/range
Opportunities to learn
- From colleagues and other relevant people
- Active participation in training and development activities
- Active participation in organisational activities
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Supervising members of staff - a qualified member of staff whom is a Stylist, Barber, Manager, Mentor, Tutor/Educator, For Customer service tasks this may also be a Receptionist
Individual – client and may also include team members and visitors
Personal development – self-improvement. Improves an individual’s capabilities and potential
Responsibilities - having a duty to deal with something eg working safely to avoid risk to others
Health and safety regulations – health and safety law which must be followed
Organisational policies - set of rules, responsibilities, processes and timelines and that behaviour which must be followed
Personal protective equipment (PPE)– items of clothing and equipment to protect individuals eg Gown, towels, Aprons, Gloves and other appropriate PPE
Replenish - restock/refill or replace something which has been used eg towels, products, shampoos
Consumables – resources that are used up relatively quickly eg shampoos, hair products and refreshments
Communication - exchanging information, ideas, thoughts, or feelings between individuals. This can be verbal, non-verbal (body language) and written
Timely manner – performing tasks without delay
Promotional Display – arranging products in a way that is appealing as instructed by the supervising member of staff
Classification – identifies whether the hair is straight, wavy, curly, tight curly or combination
Consultation – The process of formally consulting and discussing an individuals requirements, previous history of hair services and looking at the clients hair and skin
Characteristics – this includes hair density, texture, elasticity, porosity and hair growth patterns
State of hair - Identifies whether the hair is chemically or non-chemically treated
Productivity – the results of working efficiently and effectively
Continued professional development (CPD)- learning experiences which help you develop and improve your professional practice.
Anticipate – Think ahead as to what is needed
Tension – The amount of force used to hold hair while carrying out a range of services eg shampooing, drying, styling, cutting hair, colouring.
Contact dermatitis – inflammation of the skin (redness, itchy, dry, cracked) when it comes into contact with a particular substance when carrying out a range of services eg Shampooing, Styling, chemical treatments
Methodically – work in an orderly or systematic manner
Links To Other NOS
SKAHBR22, SKAHBR24, SKAHBR25, SKAHBR26,SKAHBR27,SKAHBR28