Carry out waxing services
Overview
This standard is about removing hair using waxing techniques. The areas to be treated include the eyebrows, face, legs, underarm and the bikini line. You will need to be able to consult with the client, prepare and plan for the service. You will also need to provide aftercare advice to the client, particularly around the avoidance of certain activities and the use of home care products.
To carry out this standard you will need to maintain effective health, safety and hygiene throughout your work. You will also need to maintain your personal appearance and demonstrate effective communication and consultation skills.
The main outcomes of this standard are:
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maintain safe and effective methods of working when removing hair by waxing
consult, plan and prepare for waxing services
remove unwanted hair
Performance criteria
You must be able to:
**Maintain safe and effective methods of working when removing hair by waxing
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1. maintain your responsibilities for health and safety throughout the service
2. prepare your client and yourself to meet legal and organisational requirements
3. protect your client's clothing, hair and accessories throughout the service
4. maintain your client's modesty and privacy at all times
5. position your client to meet the needs of the service
6. ensure your own posture and working methods minimise fatigue and the risk of injury to yourself and others
7. ensure environmental conditions are suitable for the client and the service
keep your work area clean and tidy throughout the service
use working methods that minimise the risk of cross-infection
ensure the use of clean equipment and materials
promote environmental and sustainable working practices
follow workplace and suppliers' or manufacturers' instructions for the safe use of equipment, materials and products
dispose of waste materials to meet legal requirements
complete the service within a commercially viable time
Consult, plan and prepare for waxing services
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use consultation techniques to determine the client's service plan
ensure that informed and signed parental or guardian consent is obtained for minors prior to any service
ensure that a parent or guardian is present throughout the service for minors under the age of 16
recognise any contra-indications and take the necessary action
agree the service and outcomes that meet the client's needs
obtain signed, written informed consent from the client prior to carrying out the waxing service
Remove unwanted hair
apply pre-wax products to the treatment area
conduct a thermal test patch immediately prior to the waxing service
establish the hair growth pattern and trim over long hair prior to the application of the wax
apply wax, **minimising the risk of cross-infection and contamination
apply and remove the wax according to the requirements of the hair removal method and hair growth patterns
ensure your work techniques minimise discomfort to the client
check the client's wellbeing throughout the waxing service
ensure the treatment area is left free of wax and hair and treated with an after-wax product
ensure that the finished result is to the client's satisfaction
give your client advice and recommendations on the services provided
ensure the client's records are completed and signed by you and the client
Knowledge and Understanding
You need to know and understand:
Maintain safe and effective methods of working when removing hair by waxing
your responsibilities for health and safety as defined by any specific legislation covering your job role
the legal and organisational requirements for client protection and preparation
the legal and organisational requirements for your own personal hygiene, protection and appearance
the reasons for maintaining the client's modesty and privacy at all times
safe positioning techniques for yourself and the client to prevent discomfort
the necessary environmental conditions for services such, as heating and ventilation, and why these are important
why it is important to keep your work area clean and tidy
methods of cleaning, disinfection and sterilisation
methods of working safely and hygienically to avoid the risk of cross-infection
the different types of working methods that promote environmental and sustainable working practices
the hazards and risks which exist in your workplace and the safe working practices which you must follow
suppliers' and manufacturers' instructions for the safe use of equipment, materials and products which you must follow
the legal requirements for waste disposal
the reasons for completing the service in a commercially viable time
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Consult, plan and prepare for waxing services
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why it is important to communicate with clients in a professional manner
how to complete a consultation taking into account the client's diverse needs
the legal requirements for providing services to minors under 16 years of age
the age at which an individual is classed as a minor and how this differs nationally
the importance of agreeing the service that meets the client's needs
the legal significance of gaining signed, informed client consent to carry out the service
the legislative requirements for storing and protecting client data
the contra-indications requiring medical referral and why
how to recognise contra-indications that would prevent or restrict the service
the necessary action to take in relation to specific contra-indications when referring clients
the reasons for not naming specific contra-indications when referring clients
the reasons why it is advisable to conduct a skin sensitivity test prior to waxing services
Remove unwanted hair
the reasons for conducting a thermal test patch procedure and for trimming over long hair prior to the waxing service
how to assess the skin condition and hair growth in the treatment area
the types of equipment and products used for waxing
the function and purpose of pre-wax and after-wax products
the ingredients and composition of different waxing products
the various techniques associated with and working temperatures for the different waxing products
how to match waxing products to different hair types
product application and removal requirements in relation to the direction of hair growth
the precautions which need to be taken when removing hair around conditions which restrict the treatment
the advantages, disadvantages and limitations of waxing treatments
other methods of hair removal and the effect of these methods on the waxing process
how to apply different working techniques to ensure client comfort
the expected skin reaction to waxing
the contra-actions that may occur, how to deal with them and what advice to give to clients
the structure and functions of the skin and hair
the hair growth cycle, the different types of hair growth * and the *causes of hair growth
the activities to avoid after waxing and why these are important
the advice and recommendations on products and services
Scope/range
Scope Performance
Consultation techniques
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questioning
visual
manual
written
Necessary action
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encouraging the client to seek medical advice
explaining why the waxing service cannot be carried out
modification of the waxing service
Waxing service
eyebrows
upper lip
chin
full leg
half leg
underarm
bikini line
Wax
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hot wax
warm wax
Work techniques
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stretching and manipulating the skin during application and removal
speed of product removal
direction and angle of removal
on-going product temperature checks
Advice and recommendations
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suitable homecare products and their uses
avoidance of activities which may cause contra-actions
time intervals between services
present and future products and services
Scope Knowledge
Health and safety
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Health and Safety at Work Act
The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)
The Health and Safety (First Aid) Regulations
The Regulatory Reform (Fire Safety) Order
The Manual Handling Operations Regulations
The Control of Substances Hazardous to Health Regulations (COSHH)
The Electricity at Work Regulations
The Environmental Protection Act
The Management of Health and Safety at Work Regulations
The Health and Safety (Information for Employees) Regulations
Environmental and sustainable working practices
reducing waste and managing waste (recycle, reuse, safe disposal)
reducing energy usage (energy efficient equipment, low energy lighting, utilising solar panels)
reducing water usage and other resources
preventing pollution
using disposable items
using recycled, eco-friendly furniture
using low chemical paint
using environmentally friendly product packaging
choosing responsible domestic products
encouraging carbon reducing journeys to work
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Diverse needs
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cultural
religious
age
disability
gender
Contra-indications which restrict
medication affecting skin, blood or immune system
heat rash
sunburn
diabetes
moles
infected ingrowing hairs
skin tags
recent scar tissue
Contra-indications which prevent
thin and fragile skin
known allergies to products and ingredients such as rosin found in sticking plasters and wax
severe and infectious skin conditions
severe varicose veins
Methods of hair removal
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1. tweezing
2. shaving
3. depilatory creams
4. electrical depilatory
5. abrasive mitts
6. light based hair reduction
7. threading
8. electrical epilation
Contra-actions
bruising
blood spots
abrasions
broken hair
histamine reaction
excessive erythema
excessive and diminished regrowth
burns
inflammation
Structure and functions of the skin
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Structure:
layers of the epidermis
dermis
subcutaneous layer
hair follicle
hair shaft
sebaceous gland
arrector pili muscle
sweat gland
blood and lymph vessels
sensory nerve endings
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Functions:
sensitivity
heat regulation
absorption
protection
excretion
secretion
vitamin D production
Hair growth cycle
1. anagen
2. catagen
3. telogen
Different types of hair growth
1. terminal
2. vellus
3. ingrown hairs
Causes of hair growth
1. topical
2. congenital
3. systemic
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Activities to avoid after waxing
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heat such as sauna, sun and hot baths
use of perfumed and chemical based products
wearing of restrictive clothing
touching the treated area
swimming and other exercise
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Advice and recommendations
additional services
additional products
aftercare requirements for waxing and why these are important
the recommendations for the client to return for waxing services every 6-8 weeks
Values
The following key values underpin the delivery of services in the beauty, nails and spa sectors
a willingness to learn
a flexible working attitude
a team worker
a positive attitude
personal and professional ethics
Behaviours
The following behaviours underpin the delivery of services in the beauty, nails and spa sectors. These behaviours ensure that clients receive a positive impression of both the organisation and the individual
meeting the organisation's standards of behaviour
greeting the client respectfully and in a friendly manner
communicating with the client in a way that makes them feel valued and respected
treating the client courteously and helpfully at all times
adapting behaviour to respond effectively to different client behaviour
checking with the client that you have fully understood their expectations
responding promptly and positively to the client's questions and comments
recognising information that the client might find complicated and checking whether they fully understood
meeting both organisational and industry standards of appearance.
Skills
The following key skills underpin the delivery of services in the beauty, nails and spa sectors
the ability to self-manage
excellent verbal and non-verbal communication
using the most appropriate ways of communicating with a client
responding promptly to a client seeking assistance
quickly locating information that will help the client
providing the client with information they need about services and products offered by the organisation
Glossary
Bikini Line - general waxing
This involves removing hair that falls outside a high-leg brief, around and underneath the upper inner thigh.
Legal requirements
This refers to laws affecting the way businesses are operated, how the salon or workplace is set up and maintained, people in employment and the systems of working which must be maintained. Of particular importance are the COSHH regulations, the Electricity at Work Regulations and the Cosmetic Products Regulations.
Thermal test patch
A patch of wax applied to a small area of the client's skin in the treatment area, immediately prior to a waxing service. This is to check that the wax is a comfortable temperature for the client before continuing with the service.