Assist with facial skin care treatments

This standard is about assisting a senior member of staff and carrying out a supervised mini facial treatment. You will need to be able to prepare for treatments by setting up the work area, using consultation techniques, performing a skin analysis and preparing the client. You will also need to be able to assist with facial treatments, including cleansing, removing eye make-up, toning and moisturising. The treatment will also involve checking the finished effect is to the satisfaction of the senior member of staff and the client.

To carry out this standard you will need to maintain effective health, safety and hygiene throughout your work. You will also need to maintain your personal appearance and demonstrate good communication and consultation skills.

The main outcomes of this standard are:

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1. maintain safe and effective methods of working when assisting with facial treatments

2. consult, plan and prepare for facial treatments

3. carry out facial treatments

**Maintain safe and effective methods of working when assisting with facial treatments

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1.  maintain your responsibilities for health and safety throughout the facial treatment

2.  follow the senior member of staff's instructions throughout the treatment and seek assistance when necessary

3.  set up the work area to meet organisational procedures

4.  check the environmental conditions are suitable for the client and the treatment

5.  ensure your personal hygiene, protection and appearance meets accepted industry and organisational requirements 

6.  clean all tools and equipment following organisational requirements

7.  disinfect your hands prior to carrying out the facial

8.  position equipment and materials for ease and safety of use

9.  ensure your own posture and working methods minimise fatigue and the risk of injury to yourself and others

10. dispose of waste materials following salon requirements

11. carry out the treatment within a commercially viable time

12. leave the work area in a condition suitable for further treatments

Consult, plan and prepare for facial treatments

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13. use consultation techniques to determine the client's requirements within the limits of your responsibility

14. ensure signed parent or guardian consent before treating a minor prior to any treatment

15. ensure that a parent or guardian is present throughout the treatment for minors under the age of 16

16. ask your client questions to identify if they have any contra-indications and record your client's responses

17. position and prepare the client to meet the needs of the agreed facial treatment

18. cleanse the client's skin and carry out a skin analysis on the client and record the skin type

19. select and prepare facial products for the client's skin type based on the results of the skin analysis

Carry out facial treatments

20. use facial products following manufacturers' and senior member of staff's instructions

21. use techniques to deep cleanse the clients skin

22. leave the skin clean and toned and moisturised

23. ensure that the finished result is to the client's and senior member of staff's satisfaction

24. give your client advice and recommendations on the treatment provided

25. ensure the client's records are completed and signed off by the client and senior member of staff

Maintain safe and effective methods of working when assisting with facial treatments

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1.  your responsibilities for health and safety as defined by any specific legislation covering your job role

2.  why it is important to follow a senior member of staff's instructions and the consequences of not doing so

3.  the necessary environmental conditions for treatments and why these are important

4.  your responsibilities and reasons for maintaining your own personal hygiene, protection and appearance according to accepted industry and organisational requirements

5.  how to disinfect and sterilise tools and equipment for facial treatments

6.  methods of cleaning, disinfection and sterilisation

7.  the importance of and reasons for disinfecting hands

8.  why it is important to maintain standards of hygiene and the principles of avoiding cross-infection

9.  how to prepare and position the client for the facial skin care treatment

10. how to avoid potential discomfort and injury to yourself and the risks of poor positioning of clients

11. how to dispose of waste from facial treatments

12. the reasons for completing the treatment in a commercially viable time

13. the condition in which the work area should be left and why this is important

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Consult, plan and prepare for facial treatments

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14. how to use different consultation techniques to establish the client's needs

15. the questioning and listening skills you need in order to find out information

16. the reasons why a parent or guardian must be present throughout the service and provide written consent when treating minors under 16 years of age

17. why it is important to question clients to establish any contra-indications to facial skin care treatments and record their responses

18. how to prepare the skin and carry out a skin analysis

19. the types of skin disorders that may contra-indicate or restrict the treatment and how to recognise them

20. how to select different facial products to suit the client's skin type and skin condition

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Carry out facial treatments

21. the different types of facial products, tools and equipment and how to use them

22. the different cleansing techniques used within facial treatments and how to carry them out

23. the reasons and benefits for cleansing, toning and moisturising the skin

24. the contra-actions that could occur and what actions to take

25. the basic structure and functions of the skin

26. the advice and recommendations on products and services

27. the completion of client records to meet legal and organisational requirements

Consultation techniques

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1. questioning

2. listening

3. visual

4. manual

5. written

Prepare the client

1. covering of the client

2. removal of accessories

3. protection of hair

4. removal of appropriate clothing

Skin type

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1. oily

2. dry

3. combination

Facial products

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1. cleanser

2. toner

3. eye make-up remover

4. moisturiser

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Advice and recommendations

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1. suitable aftercare products and their uses

2. avoidance of activities which may cause contra-actions

3. present and future products and treatments

**Health and safety

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1.  Health and Safety at Work Act

2.  The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)

3.  The Health and Safety (First Aid) Regulations

4.  The Regulatory Reform (Fire Safety) Order

5.  The Manual Handling Operations Regulations

6.  The Control of Substances Hazardous to Health Regulations (COSHH)

7.  The Electricity at Work Regulations

8.  The Environmental Protection Act

9.  The Management of Health and Safety at Work Regulations

10. The Health and Safety (Information for Employees) Regulations

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Contra-indicate or restrict

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1.  viral – herpes simplex

2.  conjunctivitis

3.  open cuts and abrasions

4.  swelling

5.  skin irritation

6.  recent scar tissue

7.  eczema

8.  hyperkeratosis

9.  skin allergies

10. bruising

11. watery eyes

12. healed eczema and psoriasis

13. redness

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Skin type

1.  oily

2.  dry

3.  combination

4.  normal

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**Skin condition

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1.  sensitive

2.  comedone

3.  milia

4.  dehydrated

5.  broken capillaries

6.  pustules

7.  papules

Contra-actions

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1.  excessive perspiration

2.  adverse skin reactions

3.  watery eyes

4.  excessive erythema

Advice and recommendations

1.  additional services

2.  additional products

3.  why it is important to provide a basic home care routine

4.  products for home use that will benefit the client and those to avoid and why

5.  the contra-actions that may occur after facial treatments and what advice to give to clients

6.  the recommended time intervals for facial treatment

The following key values underpin the delivery of services in the beauty, nails and spa sectors

1. a willingness to learn

2. a flexible working attitude

3. a team worker

4. a positive attitude

5. personal and professional ethics

The following behaviours underpin the delivery of services in the beauty, nails and spa sectors. These behaviours ensure that clients receive a positive impression of both the organisation and the individual

1. meeting the organisation's standards of behaviour

2. greeting the client respectfully and in a friendly manner

3. communicating with the client in a way that makes them feel valued and respected

4. treating the client courteously and helpfully at all times

5. adapting behaviour to respond effectively to different client behaviour

6. checking with the client that you have fully understood their expectations

7. responding promptly and positively to the client's questions and comments 

8. recognising information that the client might find complicated and checking whether they fully understood

9. meeting both organisational and industry standards of appearance.

The following key skills underpin the delivery of services in the beauty, nails and spa sectors

1. the ability to self-manage

2. excellent verbal and non-verbal communication

3. using the most appropriate ways of communicating with a client

4. responding promptly to a client seeking assistance

5. quickly locating information that will help the client

6. providing the client with information they need about services and products offered by the organisation

Contra-actions

Negative reactions from the treatment or products such as excessive erythema or allergic reactions.

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Contra-indications

Conditions or restrictions which indicate a particular service should not be carried out.

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Cross-infection

The transfer of microorganisms through poor hygiene practices by direct contact with another person or indirect contact by infected tools and equipment.

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Disinfection

Inhibits the growth of disease causing microorganisms (except spores) using chemical agents.

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Disinfecting hands

The cleansing or washing of the hands to an antiseptic level so as to inhibit the growth of bacteria.

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Environmental conditions

These include heating, lighting and ventilation to ensure the correct setting and ambiance for the treatment.

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Legal Requirements

This refers to laws affecting the way businesses are operated, how the salon or workplace is set up and maintained, people in employment and the systems of working which must be maintained. Examples include the COSHH regulations, the Electricity at Work Regulations and the Cosmetic Products (Safety) Regulations.

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Manufacturers' instructions

Guidance issued by manufacturers' or suppliers' of products or equipment concerning their safe and efficient use.

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Personal presentation

This includes personal hygiene; use of personal protective equipment; clothing and accessories suitable to the particular workplace.

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Salon requirements

Any salon procedures or work rules issued by salon management.

Sterilisation

Cleaning methods used for total destruction of microorganisms.