Manage continuous improvement of overall performance of your organisation

This standard is about managing the continuous improvement of the overall performance of your organisation. You set up systems to measure organisational performance and create action plans to make improvements, gathering feedback and ideas from colleagues and/or others. In this context others could be key stakeholders, partners, or participants your organisation engages with. The emphasis is on identifying and implementing changes which will add value in the eyes of participants and others.

For purposes of this standard, an ‘organisation’ can mean a self-contained entity such as a private sector company, a charity or a local authority, a significant operating unit, with a relative degree of autonomy, within a larger organisation or as a freelance/sole trader.

This standard is for all managers and advanced practitioners. 

1. engage colleagues and/or others in managing continuous improvement

2. specify valid and reliable measures for evaluating the performance of your organisation

3. set up systems for collecting and assessing information on the overall performance of the organisation

4. identify the cause and effects of organisational challenges

5. identify opportunities where performance could be improved using information on the overall performance of the organisation

6. establish an organisational culture where people freely make suggestions for improvements

7. encourage colleagues and/or others to provide feedback on your organisation's performance and suggest improvements

8. benchmark the performance of your organisation against other comparable organisations

9. identify improvements that are beneficial to your organisation, its participants, and other key stakeholders

10. create action plans based on feedback and benchmarking findings

11. agree continuous improvement actions with decision makers

12. implement actions to improve organisational performance

13. share knowledge and understanding of how improvements have, or can be made, across your organisation

14. check that any improvements made are aligned to the organisation's vision and objectives

15. follow current legislation, guidelines, policies, procedures and protocols which are relevant to your work practice and to which you must adhere

1. your organisation's vision, objectives, plans, structure, values, and culture

2. how to engage colleagues and/or others in managing continuous improvement

3. the principles which support organisational improvement

4. how to establish systems and measures for collecting and assessing information on the overall performance of the organisation  

5. how to use findings to identify opportunities where organisational performance could be improved

6. how to benchmark the performance of your organisation against others and take actions based on the findings

7. the importance of receiving feedback from colleagues and/or others on your organisation's performance, and how to obtain and analyse this feedback

8. the importance of developing a culture that continually improves and how to involve others in achieving this

9. the importance of finding out the cause and effects of problems and changes

10. how your organisation adds value through the delivery of its products, services and processes

11. the ways of measuring the effect of improvements

12. the range of information sources and techniques for collecting information that are relevant to the sector in which your organisation works

13. the trends and developments in the sector related to continuous improvement

14. your organisation's participants and the value of a customer focused culture

15. the measures of performance relevant to your own organisation

16. current legislation, guidelines, policies, procedures and protocols which are relevant to your work practice and to which you must adhere