Provide security at licensed venues
Overview
This NOS is aimed at security and loss prevention service provers and
sets out the skills, knowledge and understanding for you to provide
security at licensed venues.
This NOS covers the following activities:
Control entry to licensed venues
Deter adverse behaviour at licensed venues
Performance criteria
You must be able to:
Control entry to licensed venues
advise customers of any special conditions of entry, exit or re-entry
refuse entry to anyone who does not comply with entry requirements
monitor and control the permitted numbers entering the venue
carry out consent searches when required, in line with your organisation’s
policies and procedures
ensure entry to licensed venues is by the approved entry points
complete and record opening and closing checks, in line with your
organisation’s policies and procedures
- check and record that security and protection equipment is functioning
correctly
take appropriate and permitted action to prevent risks to security or safety
avoid acting aggressively, abusively or offensively while remaining firm and
professional
- summon help from other people when you need it to maintain control of
entry
- complete the required records related to incidents, accurately, legibly and
within required timescales
Deter adverse behaviour at licensed venues
- maintain the health, safety and welfare of yourself and others, while
deterring adverse behaviour
observe, to detect illegal substances or dangerous items
avoid acting aggressively, abusively or offensively while remaining firm and
professional
monitor indications to promptly recognise adverse behaviour
provide a visible presence in licensed venues that deters adverse behaviour
discourage adverse behaviour before it escalates, using your professional
judgement and skills to take control and diffuse situations
take appropriate and permitted action to prevent risks to security or safety
summon help from other people when you need it to deal with adverse
behaviour
- complete the required records related to incidents, accurately, legibly and
within required timescales
Knowledge and Understanding
You need to know and understand:
Legal and organisational requirements
- current relevant legislation (including those relating to data protection), regulations, codes of practice and guidelines relating to:
1.1 controlling entry to licensed venues
1.2 licensed venues and how they affect you in your job
1.3 use of reasonable force
2 your instructions for monitoring and controlling behaviour at licensed venues
3 your instructions for controlling entry to licensed venues
Control entry to licensed venues
4 types of authority and identification that you have to check
5 the limits of your authority and responsibility relating to entry to and exit from
licensed venues
6 how to maintain goodwill and remain professional when dealing with incidents
7 how to summon help when you need it
8 what details you should record relating to dealing with incidents at licensed
venues
9 the implications of any unprofessional behaviour when controlling entry to
licensed venues
10 the requirements of the conditions attached to the premises licence
11 how to contact the licence holder and the Designated Premises Supervisor
12 the reasons for recording the opening and closing checks
Deter adverse behaviour at licensed venues
13 how to recognise illegal substances (drugs), as well as indications of their
use and dealing
14 how to recognise and deal with items that could be dangerous
15 how to maintain goodwill and remain professional when dealing with
incidents
16 the limits of your authority and responsibility relating to dealing with adverse
behaviour at licensed venues
Scope/range
- refuse entry because of:
1.1. intoxication
1.2. dress code
1.3. known trouble makers
1.4. banned
1.5. under age
1.6. cannot pay entry fee
- action that you could take:
2.1. verbal warning
2.2. lawful removal from the venue (with reasonable force if
necessary)
2.3. apprehend the person involved (with reasonable force if
necessary)
- help from:
3.1. colleagues
3.2. police
- incidents related to:
4.1. entry refused
4.2. use of force
4.3. visits by authorities
4.4. accidents
4.5. emergencies
- adverse behaviour:
5.1. anti-social
5.2. criminal
5.3. contrary to the venue licence
- indications of adverse behaviour that are:
6.1. visible
6.2. audible
Scope Performance
s
Scope Knowledge
s
Values
v
Behaviours
b
Skills
s
Glossary
g
Links To Other NOS
n