Control the access to and egress from premises
Overview
This NOS is aimed at security and loss prevention service providers and
sets out the skills, knowledge and understanding of access control.
This NOS covers the following activities:
1.Control of authorised access and egress of premises
2.Respond to unauthorised access to and egress from premises
Performance criteria
You must be able to:
Control of authorised access and egress of premises
1.greet all persons wishing to enter the premises promptly and courteously and
confirm the purpose of their visit
2.confirm the identity of all persons wishing to enter premises, that they have
the required authority to do so and their appointed host.
3.to admit all authorised persons to the premises in accordance with your
organisation's policies and procedures
4.promptly notify appointed host and ensure that all persons are directed or
escorted to their location
5.take appropriate action in line with your instructions and approved policies
and procedures, when anyone attempts to gain access without appropriate
identification
6.report promptly to the appropriate person, any breaches in procedure in which
any person seeking access does not comply with entry requirements
7.maintain the security of keys and site information following your organisation's
procedures and guidelines
8.complete the required records relating to access and egress, accurately,
legibly and within required timescales
Respond to unauthorised access to and egress from premises
9.maintain your own health, safety and welfare while responding to
unauthorised access
10.recognise if there are indications that there has been unauthorised access to
the premises
11.respond in accordance with your organisation's policies and procedures in
dealing with unauthorised entry
12.approach persons suspected of unauthorised entry appropriately
13.summon help from appropriate people when you require it
14.make sure that any damage that could pose a risk to security and health and
safety is made good as soon as is practicable and in line with your
organisation's policies and procedures
15.complete the incident report accurately, legibly and within required
timescales
Knowledge and Understanding
You need to know and understand:
Legal and organisational requirements
1.current relevant legislation (including those relating to data protection), regulations, codes of practice and guidelines relating:
1.1 to controlling access and egress by employees
1.2 visitors
1.3 unauthorised access to premises
Control of authorised access and egress of premises
2.Why it is important to control the access and egress of personnel to and from
the premises and the associated limitations of your authority
3.the layout and geography of the premises where you provide a security
service
4.your instructions for controlling all pass systems for access to and egress
from premises
5.the types of identity and other authority documents that you have to check
6.how to recognise invalid access documents
7.internal telephone numbers, or where to find these
8.limitation of your authority and responsibility in escorting or directing
personnel within the premises
9.interpersonal skills and how to use them to maintain goodwill and promote a
professional image to all personnel when dealing with incidents
10.how and to whom to report incidents relating to people attempting to enter
premises without the appropriate valid authority
11.what to do about lost or stolen identification, or other passes
12.procedure for dealing with employees who have lost their pass or
identification, or refuse to comply with your organisation's policies and
procedures
Respond to unauthorised access to and egress from premises
13.how and why it is important to control access and egress
14.how to recognise suspicious behaviour
15.what actions you could take to deal with unauthorised access, therefore the
limits of your responsibility, authority and competence
16.your instructions for dealing with unauthorised access to premises
17.when and where to get appropriate help when you need it
18.how to contact people who would make emergency repairs
19.what details of unauthorised access and egress you should record
20.to whom and how you should report unauthorised access
Scope/range
1.breaches:
1.1.refusal to show pass
1.2.mislaid or forgotten pass
1.3.using a pass belonging to someone else
2.identification documentation:
2.1.ID cards
2.2.temporary passes
2.3.work permits
2.4.letters of authority
3.times of access and egress:
3.1.normal working hours
3.2.outside normal working hours
4.visitors who are:
4.1.sales persons
4.2.delivery persons
4.3.repair persons
4.4.utilities persons
4.5.contractors
4.6.off site employees
5.incidents with visitors:
5.1.complaints
5.2.aggressive or abusive visitors
5.3.not complying with entry requirements
6.documentation:
6.1.visitor log
6.2.visitor passes
7.indications of unauthorised access:
7.1.alarm activation
7.2.signs of forced entry
7.3.ladders or other climbing aids
7.4.unusual lights
7.5.unusual sounds
8.help from:
8.1.your colleagues
8.2.other authorities
9.damage to:
9.1.exterior doors
9.2.windows
9.3.perimeter barriers
Scope Performance
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Scope Knowledge
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Values
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Behaviours
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Skills
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Glossary
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Links To Other NOS
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