Control security incidents
Overview
This NOS is aimed at security and loss prevention service providers and
sets out the skills, knowledge and understanding for you to deal with
security emergencies, threats and potential breaches of the law.
This NOS covers the following activities:
Deal with security emergencies
Deal with security threats
Recognise and deal with actual or potential breaches of the law
Performance criteria
You must be able to:
Deal with security emergencies
maintain your own safety while dealing with emergencies
confirm that the details you receive relating to emergencies are authentic, in
line with your organisation's policies and procedures
- prevent unauthorised entry to scenes of emergency in line with your
instructions and organisation's policies and procedures
- take approved action that is appropriate for the emergency and within your
responsibility, authority and competence
- preserve the integrity of evidence where this could be required by the
emergency services, following your instructions and organisation's policies and
procedures
- give full and accurate details of emergencies to the relevant emergency
service
- complete the required documentation accurately, legibly and within required
timescales
Deal with security threats
remain calm and confident while dealing with security threats
record all relevant details related to threats, accurately and clearly
assess situations logically to decide the severity and nature of the threat
give full and accurate details of threats to the relevant person as soon as
you can
- complete the required documentation accurately, legibly and within required
timescales
- retain records of threats, to be available to other authorised people as
required
Recognise and deal with actual or potential breaches of the law
- maintain your own health, safety and welfare and that of other people
involved while dealing with breaches of the law
summon help from appropriate people when you require it
recognise correctly and promptly actual or potential breaches of the law
take action to minimise or prevent the continued breach or incident, in line
with your instructions and organisation's policies and procedures
- give full and accurate details of breaches to the relevant person or authority
in line with your organisation's policies and procedures
- retain records of breaches, to be available to other authorised people as
required
- complete the required documentation accurately, legibly and within required
timescales
Knowledge and Understanding
You need to know and understand:
Legal and organisational requirements
- current relevant legislation regulations, codes of practice and guidelines
relating to:
1.1 dealing with security incidents
1.2 criminal and civil law
2 your organisation's and any other specific instructions and procedures for
dealing:
2.1 with security threats
2.2 emergencies, including evacuation procedures
2.3 actual or potential breaches of the law
Deal with security emergencies
3 the location of emergency equipment and details of authorised users
4 the location of alarms, emergency exits, assembly points, utilities isolation
points, nearest alternative telephones, internal shelter areas
5 the limits of your responsibility, authority and competence to deal with
emergencies
6 safe practices that you should use to deal with emergencies
7 who and how to contact emergency services in the event of an emergency
and what information to give them
Deal with security threats
8 how to contact the relevant people in the event of receiving security threats
and what information to give them
9 the limits of your responsibility, authority and competence to deal with security
threats
10 what details you should record and how these should be recorded, including
using recording equipment
11 how to keep records of security threats secure for use as evidence
Recognise and deal with actual or potential breaches of the law
12 the limits of your responsibility and authority to deal with actual or potential
breaches of the criminal and civil law
13 what details you should record and how these should be recorded
14 how to keep records of breaches safe for use as evidence
15 how to pass on details to the relevant people and what information to give
them relating to breaches
Scope/range
- action that you could take:
1.1. directly yourself
1.2. reporting to relevant person or organisation
- documentation:
2.1. incident reports
2.2. registers
2.3. incident log
2.4. assignment instructions
2.5. report
2.6. statement / log of evidence
2.7. notebook entry
- breaches of the law:
3.1. civil
3.2. criminal
- person or authority:
4.1. emergency services
4.2. your manager
4.3. other interested parties
Scope Performance
s
Scope Knowledge
s
Values
v
Behaviours
b
Skills
s
Glossary
g
Links To Other NOS
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