Deal with lost and found property LEGACY
Overview
This NOS is aimed at security and loss prevention service providers and sets out the skills, knowledge and understanding for you to deal with lost and found property.
This NOS covers the following activities:
1. Deal with lost property and found property
Performance criteria
You must be able to:
Deal with lost property and found property
1. gather sufficient information in line with your organisation’s policies and procedures
2. record details accurately and in a retrievable format
3. complete required documentation in line with your organisation’s policies and procedures
4. take prompt and appropriate action to deal with identified gaps of information
5. help persons search for, or claim property in line with your organisation’s policies and procedures
6. where possible, identify and promptly contact the owner of any property or any person entitled to receive the property
7. take approved action that is appropriate and within your responsibility, authority and competence
8. handle and store information relating to lost property in a way which protects its confidentiality
9. complete the required records accurately, legibly and within required timescales
Knowledge and Understanding
You need to know and understand:
Legal and organisational requirements
1. current relevant legislation (in particular Data Protection Act), regulations, codes of practice and guidelines relating to dealing with lost and found property
Deal with lost and found property
2. your organisation's and any other specific instructions and procedures for dealing with lost and found property
3. the limits of your responsibility, authority and competence to deal with lost and found property
4. who and how to contact other services and what information to give them
5. how and why it is important to record details accurately
6. how and why it is important to handle and store information relating to its confidentiality