Detect loss and theft in retail environments
Overview
This NOS is aimed at security and loss prevention service providers and
sets out the skills, knowledge and understanding for you to detect loss
and theft in retail environments.
This NOS covers the following activities:
1.Gather and evaluate evidence to detect offences and suspects
2.Respond to identified suspects
Performance criteria
You must be able to:
Gather and evaluate evidence to detect offences and suspects
1.collate and evaluate reliable and factual details related to loss and potential
offences
2.liaise with management to understand the levels of losses and risk at your
workplace
3.ensure there is a level of acceptable compliance in store in line with your
organisation’s policies and procedures to help management run an efficient
store and deter acts of dishonesty by staff and customers
4.maintain the covert nature of your security role while evaluating evidence of
loss or theft
5.maintain all security equipment to a satisfactory level and ensure integrity of
data and evidence is protected
6.report details of loss and theft, and the action you propose to take, fully and
accurately to the relevant person
7.complete the required records accurately, legibly and within required
timescales
Respond to identified suspects
8.maintain the health, safety and welfare of yourself and others whilst
responding to identified suspects
9.identify suspects from available information
10.take action to deal with suspects that is in line with your organisation’s
policies and procedures
11.report clear details of suspects and action to be taken to the relevant person
in line with your organisation’s policies and procedures
12.receive information from relevant authorities clearly and accurately
maintaining your responsibility to take the appropriate action
13.complete the required records accurately, legibly and within required
timescales
Knowledge and Understanding
You need to know and understand:
Legal and organisational requirements
1.current relevant legislation (in particular Data Protection Act), regulations,
codes of practice and guidelines relating to:
1.1gathering information about possible loss and theft from retail environments
1.2to dealing with people suspected of causing retail loss or theft
Gather and evaluate evidence to detect offences and suspects
2.where you can get reliable and factual information from, about the area and
nature of loss and theft
3.how to evaluate and confirm details of loss or theft in order to decide what
action should be taken
4.how to decide and confirm when you have sufficient evidence on which
effective action can be taken
5.how to maintain the covert nature of your security role while gathering
evidence related to loss and theft
6.what actions you can propose to prevent loss and theft from retail
environments
7.know the limits of your responsibility and authority
Respond to identified suspects
8.the surveillance techniques that you should use to identify loss or theft
9.how to spot suspicious behaviour and identify people suspected of causing
loss or theft
10.how to communicate effectively with your associates to give details of
suspects and action to take, in line with your organisation's policies and
procedures
Scope/range
1.details related to:
1.1.loss
1.2.internal theft
1.3.external theft
2.security equipment: to include:
2.1.CCTV
2.2.alarm systems
2.3.radio
3.person to whom you report:
3.1.colleagues
3.2.police
3.3.other retailers
Scope Performance
s
Scope Knowledge
s
Values
v
Behaviours
b
Skills
s
Glossary
g
Links To Other NOS
n