Monitor areas using CCTV systems

URN: SFSSLP13
Business Sectors (Suites): Security and Loss Prevention
Developed by: Skills for Security
Approved on: 30 Mar 2020

Overview

This NOS is aimed at security and loss prevention service providers and

sets out the skills, knowledge and understanding for you to make best

use of cameras, systems and information.

This NOS covers the following activities:

  1. Prepare to monitor areas using CCTV systems

  2. Monitor CCTV camera images and react to incidents

  3. Locate pre-determined targets using CCTV


Performance criteria

You must be able to:

Prepare to monitor areas using CCTV systems

  1. make sure the CCTV equipment that you are going to use is working properly

following your organisation’s instructions and procedures

  1. adjust your equipment and system controls to get the best performance from

the system

  1. investigate any faults in system performance and report them to the

appropriate person

  1. manage media in a way that minimises recorder downtime

  2. organise your work area so that you can work efficiently and safely

  3. make sure your monitor screens are clean to maximise clarity of image

  4. complete the required records accurately, legibly and within required

timescales

Monitor CCTV camera images and react to incidents

  1. use CCTV systems and equipment in line with operating instructions and

within legal constraints

  1. recognise activities or incidents that should be recorded following your

organisation’s instructions and guidelines

  1. control and use systems to their full operational ability to monitor and record

incidents, taking account of the seriousness of incidents

  1. prioritise multiple incidents in relation to their seriousness or your

instructions

  1. interpret and report incidents promptly and calmly to the appropriate person

  2. work with third parties in a way that is effective and efficient

  3. monitor the progress of incidents as required

  4. maintain the confidentiality of information observed and recorded in line with

relevant legislation and codes of practice

  1. complete the required records accurately, legibly and within required

timescales

Locate pre-determined targets using CCTV

  1. interpret information you are given to select the most appropriate cameras

and viewing areas

  1. search for and identify targets systematically and promptly

  2. adjust your equipment and system controls to maintain the best image of

targets

  1. modify your search patterns to hold and track multiple targets

  2. interpret and report accurately and calmly ongoing events as required to the 

appropriate person

  1. work with third parties in a way that is effective and efficient

  2. monitor targets as required

  3. maintain the confidentiality of information observed and recorded in line with

relevant legislation and codes of practice

  1. complete the required records accurately, legibly and within required

timescales


Knowledge and Understanding

You need to know and understand:

Legal and organisational requirements

  1. current relevant legislation (including legislation relating to data protection), regulations,codes of practice and guidelines relating to using CCTV systems

  2. the operational instructions and procedures you should follow when

preparing to monitor areas using CCTV systems

Prepare to monitor areas using CCTV systems

  1. how to confirm that your equipment is working and what to do if it is not

  2. health and safety guidance relating to good ergonomic practice and the use

of visual display NOS

  1. how to adjust and use your equipment and system controls to get best

performance, including making the best use of external lighting

  1. the terminology used with CCTV systems and usage

Monitor CCTV camera images, react to incidents and locate predetermined

targets

  1. the local geography of the areas that you monitor

  2. the area of coverage of each camera that you use

  3. the capabilities and limitations of systems and equipment that you use

  4. how to use systems to get their best performance, including using real and

time lapse recording

  1. how to maintain effective and efficient working relationships with other third

parties


Scope/range

  1. equipment:

1.1 cameras

1.2 screens

1.3 system controls

1.4 recorders

1.5 lights

  1. records that you need to make of:

2.1 incidents

2.2 equipment

2.3 recording media

2.4 duties

2.5 access

  1. activities or incidents:

3.1 single

3.2 multiple

3.3 criminal

3.4 non-criminal

  1. operational ability:

4.1 multiplex

4.2 pan-tilt-zoom

4.3 static

  1. targets:

5.1 vulnerable people

5.2 suspicious people

5.3 suspicious objects

5.4 premises

5.5 property


Scope Performance

​s


Scope Knowledge

​s


Values

​v


Behaviours

​b


Skills

​s


Glossary

​g


Links To Other NOS

​n


External Links


Version Number

2

Indicative Review Date

30 Mar 2025

Validity

Current

Status

Original

Originating Organisation

Skills for Security

Original URN

SFSSLP13

Relevant Occupations

Elementary Occupations, Elementary Security Occupations, Security Manager, Security Officer

SOC Code

9231

Keywords

security