Monitor areas using CCTV systems
Overview
This NOS is aimed at security and loss prevention service providers and
sets out the skills, knowledge and understanding for you to make best
use of cameras, systems and information.
This NOS covers the following activities:
Prepare to monitor areas using CCTV systems
Monitor CCTV camera images and react to incidents
Locate pre-determined targets using CCTV
Performance criteria
You must be able to:
Prepare to monitor areas using CCTV systems
- make sure the CCTV equipment that you are going to use is working properly
following your organisation’s instructions and procedures
- adjust your equipment and system controls to get the best performance from
the system
- investigate any faults in system performance and report them to the
appropriate person
manage media in a way that minimises recorder downtime
organise your work area so that you can work efficiently and safely
make sure your monitor screens are clean to maximise clarity of image
complete the required records accurately, legibly and within required
timescales
Monitor CCTV camera images and react to incidents
- use CCTV systems and equipment in line with operating instructions and
within legal constraints
- recognise activities or incidents that should be recorded following your
organisation’s instructions and guidelines
- control and use systems to their full operational ability to monitor and record
incidents, taking account of the seriousness of incidents
- prioritise multiple incidents in relation to their seriousness or your
instructions
interpret and report incidents promptly and calmly to the appropriate person
work with third parties in a way that is effective and efficient
monitor the progress of incidents as required
maintain the confidentiality of information observed and recorded in line with
relevant legislation and codes of practice
- complete the required records accurately, legibly and within required
timescales
Locate pre-determined targets using CCTV
- interpret information you are given to select the most appropriate cameras
and viewing areas
search for and identify targets systematically and promptly
adjust your equipment and system controls to maintain the best image of
targets
modify your search patterns to hold and track multiple targets
interpret and report accurately and calmly ongoing events as required to the
appropriate person
work with third parties in a way that is effective and efficient
monitor targets as required
maintain the confidentiality of information observed and recorded in line with
relevant legislation and codes of practice
- complete the required records accurately, legibly and within required
timescales
Knowledge and Understanding
You need to know and understand:
Legal and organisational requirements
current relevant legislation (including legislation relating to data protection), regulations,codes of practice and guidelines relating to using CCTV systems
the operational instructions and procedures you should follow when
preparing to monitor areas using CCTV systems
Prepare to monitor areas using CCTV systems
how to confirm that your equipment is working and what to do if it is not
health and safety guidance relating to good ergonomic practice and the use
of visual display NOS
- how to adjust and use your equipment and system controls to get best
performance, including making the best use of external lighting
- the terminology used with CCTV systems and usage
Monitor CCTV camera images, react to incidents and locate predetermined
targets
the local geography of the areas that you monitor
the area of coverage of each camera that you use
the capabilities and limitations of systems and equipment that you use
how to use systems to get their best performance, including using real and
time lapse recording
- how to maintain effective and efficient working relationships with other third
parties
Scope/range
- equipment:
1.1 cameras
1.2 screens
1.3 system controls
1.4 recorders
1.5 lights
- records that you need to make of:
2.1 incidents
2.2 equipment
2.3 recording media
2.4 duties
2.5 access
- activities or incidents:
3.1 single
3.2 multiple
3.3 criminal
3.4 non-criminal
- operational ability:
4.1 multiplex
4.2 pan-tilt-zoom
4.3 static
- targets:
5.1 vulnerable people
5.2 suspicious people
5.3 suspicious objects
5.4 premises
5.5 property
Scope Performance
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Scope Knowledge
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Values
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Behaviours
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Skills
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Glossary
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Links To Other NOS
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