Deal with incidents, hazards and emergencies in community environments
Overview
This NOS is for community wardens and sets out the skills, knowledge and understanding for you to maintain community environments in a safe and secure way.
This NOS covers the following activities:
- Identify incidents, hazards and emergencies
- Deal with incidents, hazards and emergencies
Performance criteria
You must be able to:
identify incidents, potential hazards and emergencies using accurate information from reliable sources
use recognised techniques to extract information about emergencies from customers who are distressed, abusive or aggressive
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Deal with incidents, hazards and emergencies
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3. deal with incidents, hazards and emergencies as specified in your organisation’s policies and procedures
deal with incidents, hazards and emergencies that are within your authority and job role
get help from appropriate people when you are unable to deal with incidents, hazards or emergencies yourself
prioritise your actions in line with your workload and the nature of emergencies
maintain your own health and safety, and that of others in line with health and safety procedures
refer those concerned to relevant partner agencies, when emergencies are not within your organisation’s responsibilities
keep those concerned informed of progress in line with your organisation’s policies in the event of a referral or where an immediate response to emergencies cannot be given
report and record accurate details of incidents, hazards and emergencies in line with your organisation’s policies and procedures
Knowledge and Understanding
You need to know and understand:
current relevant legislation, regulations, codes of practice and guidelines relating to maintaining safe and secure community environments
your organisation’s policies, procedures and methods for dealing with incidents
your organisation’s policies, procedures and methods for dealing with damage
your organisation’s policies, procedures and methods for reporting and recording details of hazards, including maintaining confidentiality
the limits of your own job role and authority
your organisation’s policies and procedures relating to dealing with problems and emergencies
Incidents
observation techniques to identify incidents in public places
the roles and functions of emergency and related services
what information is required for the descriptions of suspicious persons and vehicles
**Hazards
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10. how to identify hazards in public places
**Emergencies
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11. the range of actions that you can take to deal with emergencies
limits of your authority and responsibility in dealing with emergencies - knowing when a situation is within your own area of responsibility
local community issues and local priorities
how to prioritise dealing with problems
techniques for dealing with customers who are distressed, abusive or aggressive in emergency situations
why it is important to keep the people involved informed of what is happening to deal with emergencies
**Working with others
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17. methods of effective communication
18. how to get help within your own organisation, partner agencies and external organisations