Deal with potential and actual attacks and suspicious incidents whilst transporting cash and valuables

1. Maintain cash and valuables in transit operational security and risk awareness

2. Respond to attacks and suspicious incidents

3. Deal with aggressive and abusive behaviour

4. Record details of attack and action taken

1. maintain environmental and situational awareness

2. monitor and minimise patterns and habits to avoid predictability and the opportunity for attack on yourself or others

3. record accurate details of risks to security or safety, or other suspicious situations, in line with company requirements and within required timescales

4. act in line with your company procedures in difficult or stressful situations 

5. be alert and take appropriate action, as specified in company procedures, to respond to situations that increase the risk of security or safety of yourself or others

6. comply with company procedures and guidelines for the protection, security and confidentiality of information and assets at all times

7. be alert and take appropriate and prompt action, as specified in company procedures, to respond to signs of suspicious or unusual activity when travelling to and from your place of work 

8. maintain integrity and confidentiality when using social networking sites, the internet and mobile communication devices, as specified in company procedures

9. establish boundaries of confidentiality between yourself and members of your personal networks and adhere to company guidelines for exchanging information and resources when they are related to work
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   Respond to attacks and suspicious incidents

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10. activate emergency communication equipment, as soon as you are aware of an attack or suspicious incident, following approved company procedures
11. pass on information relating to attacks or suspicious incidents, only to those who are authorised to receive it

12. carry out instructions received from authorised sources with accuracy and without delay 

13. ensure that any cash or valuables in transit that are exposed to risk, are secured as quickly as possible

14. follow company processes to maintain the safety and security of yourself and others at all times

15. make sure that only authorised persons are allowed access to vehicles during or after an attack or suspicious incident

16. maintain communication with authorised sources, at agreed intervals, using approved procedures and code words

17. follow company procedures to preserve the integrity of any evidence relating to the attack or suspicious incident, where this could be required by authorised sources

18. seek support and counselling at a time and from a source that you feel is appropriate to your situation
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    Deal with aggressive and abusive behaviour

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19. identify accepted signs that indicate when a situation is leading to aggressive or abusive behaviour

20. remain calm and take constructive action to defuse aggressive and abusive behaviour in line with training you have received, company procedures and your legal responsibilities

21. secure cash or valuables in transit that are exposed to risk as quickly as possible

22. break away from physical restraint and leave situations in ways that minimise the risk of injury to yourself and others

23. report accurate information about what has happened to appropriate people without delay
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    Record details of attack and action taken

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24. record details relating to attacks or suspicious incidents as soon as possible

25. provide accurate and clear information relating to attack or suspicious incidents

26. use approved company documentation, where provided, to record details relating to attacks or suspicious incident

27. submit information relating to attack or suspicious incidents to persons authorised to receive it