Transfer cash and valuables

The NOS covers the following activities:

1. Carry out secure cross pavement transfer of cash and valuables 

2. Carry out customer collections and deliveries of cash and valuables

3. Respond to emergencies during transfer of cash and valuables 

1. select and use the appropriate safety and security equipment for the collections and deliveries, in accordance with company procedures

2. wear appropriate personal protective equipment, properly adjusted, as specified in company procedures

3. comply with company limits for maximum values that can be transferred to and from vehicles 

4. maintain contact with colleagues or depot during collections and deliveries as specified in company procedures 

5. maintain vigilance at all times, reporting any suspicious activity in line with company procedures

6. apply safe handling and lifting methods at all times

7. minimise risk to self, others and consignments as per company procedures
   
   **Carry out customer collections and deliveries of cash and valuables

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8. check that customer representatives you deal with are authorised as per company procedures

9. establish that collections and deliveries comply with documentation

10. show appropriate identification when requested to do so

11. complete all collection and delivery documentation with  accurate information that is in line with approved company procedures and documentation

12. take appropriate action to resolve discrepancies with collections and deliveries in accordance with company procedures

13. comply with company limits for maximum values that can be transferred to or from vehicles
    
    Respond to emergencies during transfer of cash and valuables 

1. what items of safety and security equipment should be used when transferring items to and from vehicles
2. how to use safety and security equipment and what action you should take if it does not function correctly

3. what items of personal protective equipment you should wear inside and outside vehicles

4. how to check that personal protective equipment is properly adjusted in order to maintain your safety and security

**Maximum values

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5. company procedures relating to insurance limits and maximum values that can be transferred to and from vehicles

6. vehicle indemnity limits, and the implications when these limits are exceeded

7. what action you should take if collections and deliveries exceed maximum values that can be transferred to and from vehicles

**Communication

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8. how to communicate with colleagues during collections and deliveries

9. how to use communication equipment, and what you should do it does not function correctly

10. how to use recognised communication tools to ensure that your communication is clear and concise

**Routine procedures

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11. how to identify authorised customer representatives, and who to refer to if you are in any doubt

12. what documentation you are required to complete relating to collections and deliveries, and the information required 

13. who should be in receipt of documentation, and the timescales for completion 

14. safe, efficient and effective methods for carrying out collections and deliveries

15. how to lift and handle goods safely
    **
    Discrepancies and suspicious behaviour

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16. your company procedures for dealing with discrepancies or disputes during collections and deliveries

17. what sort of activity might be considered to be suspicious

18. what actions to take if you think people are acting suspiciously

**Emergency procedures

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19. company procedures for dealing with emergencies

20. company communication procedures in the event of an emergency

21. how to secure consignments in the event of an emergency

22. the importance of recording full information relating to emergencies, and the implications of omitting essential information

23. the importance of the correct use of body language and non-aggressive behaviour